Five days. A full calendar of conversations worth having.
The Services Dialogue: Bridging the Gap Between AI Expectation and Operational Reality
Featuring Mickey North Rizza, Group Vice President at IDC
Transformation doesn’t happen in isolation. As the professional services industry enters its most consequential period of disruption, success depends on our collective ability to share insights, tackle challenges, and understand the forces reshaping our businesses. While senior leaders view AI as a massive opportunity, a stark gap remains: only 11.4% of enterprises worldwide are currently obtaining measurable results from the majority of their AI projects. This session moves past the hype to examine how modern enterprise platforms are rewriting the economics of services.
Wednesday, June 24 from 11am-12pm ET
Building AI You Can Trust: A Strategic Deep Dive of Agentforce and Veda Frameworks
Everyone is talking about AI agents, but very few are discussing what makes them safe, scalable, and worth the investment. Join Certinia Chief Product and Technical Officer, Raju Malhotra and Diabsolut SVP of Innovation and Industry, John Pettifor, for an executive look at optimizing Salesforce Agentforce with Veda and exploring the strategic shift from basic AI pilots to industry-specialized workflows. Attendees will see how shifting from general AI to industry-specialized autonomous operations — built on your existing business data — requires the right governance guardrails and structured data models to keep autonomous workflows aligned with executive standards and production-ready at scale.
Now Available On Demand
AI Adoption in Enterprises & the Services Opportunities
What does the future hold of services business in an era of agentification? While the thread of AI agents replacing the need for professional services has often been spoken of in recent months, Deloitte Digital’s market data shows that the near term opportunity for services company is promising. Large enterprise companies are struggling with AI adoption at scale – issues related to talent, data, security, trust and cost are top of mind challenges that slowing down the pace of adoption. While some initial results are promising, getting to scale requires working closely with partners who can bring complementary skills. This session led by Aftab Khanna (Principal, Deloitte) will reveal some recent findings from Deloitte Digital’s market studies around AI adoption, the zones of opportunity for service companies and some recent Deloitte Digital case studies.
Now Available On Demand
The State of the Services Economy & 2026-27 Outlook: Performance, Maturity, and the Rise of AI in Professional Services
Drawing on benchmark data from over 500 professional services organizations spanning IT consulting, management consulting, SaaS, software, and architecture & engineering, this presentation examines current trends in revenue growth, billable utilization, on-time delivery, and profitability. It centers on the Professional Services Maturity™ Benchmark, which shows how higher-maturity firms consistently outperform peers in margin, growth, and client satisfaction. A dedicated section explores the accelerating impact of artificial intelligence, including adoption patterns, ROI expectations, and the rise of agentic AI in service execution. The session highlights practices distinguishing High-Performing Organizations, the importance of data visibility, and strategies for achieving strategic balance across talent, clients, and finance. It closes with practical recommendations leaders can apply to strengthen performance heading into 2026 and 2027.
Now Available On Demand
Can You Measure How Well Your AI Agents Are Working?
Professional services firms are moving fast on AI agents. The harder question — one most organizations still can't answer — is whether those agents are actually performing. Fast enough? Accurate enough? Worth the cost? And how do you establish a baseline without one to begin with? For most enterprises, AI agent investment is outpacing the ability to evaluate it. There are no widely accepted standards for measuring agent performance, no common definitions of what "good" looks like across different business functions, and little consensus on how to track ROI when the work agents do is probabilistic by nature.
In this conversation moderated by diginomica co-founder and editor Jon Reed, SPI Research's Connor Budden and Certinia CBO Prasad Narasimhan Sulur get into why measurement is the gap that will define the next wave of AI adoption in professional services, and how the industry is starting to think about closing it.
Now Available On Demand
Everybody Is Accelerating with AI. Not Everyone Has the Right Direction.
Every week, services leaders face a new headline about AI — a new tool, a new agent, a new way to automate something. And underneath all of it, there's a quiet but growing anxiety: are we moving in the right direction… or are we just moving? In this LinkedIn Live conversation, Raju Malhotra, CPTO at Certinia, joins Lisa Eisenberg, Head of Technology Partnerships at Salesforce to cut through the noise and get direct about what responsible AI deployment looks like in services, grounded in real production environments.
Now Available On Demand
Beyond the Tools: Designing AI-Driven Growth That Lasts
AI is reshaping every stage of the customer journey, and leaders are being asked to deliver more from it than ever before. But Deloitte Digital research shows that while most investment goes to technology, the people systems, governance structures, and enablement infrastructure required to make it stick are being systematically underfunded. This session gets practical about the three levers — trust, work redesign, and enablement — that separate organizations scaling AI-driven growth from those still waiting for their pilots to pay off.
Now Available On Demand
Connecting the Dots: How BTS Built an AI Copilot to Solve Global Support Challenges
Join Peter Hicks from BTS, and Stephanie Taylor and Greg Plaisance from VFP Consulting to hear the insider journey of designing and deploying an AI-powered support agent. This session focuses on how BTS successfully turned fragmented data—previously trapped in silos like Slack, Dropbox, and shared inboxes—into a single, intelligent interface. Attendees will learn practical strategies for driving global self-service and standardizing processes by allowing AI to instantly translate complex enterprise queries into accurate, actionable answers. The webinar is designed to help organizations streamline troubleshooting and break down the barriers that often hinder global teams.
Now Available On Demand
Consulting at the Inflection Point: Redefining Value in an Age of AI and Uncertainty
The 2026 Top Consultants Professional Series takes place June 25 in New York at the Marriott Marquis, bringing together Consulting Magazine, award honorees, and senior industry professionals for a focused half-day program. The session pairs three lightning talks with a panel discussion, addressing AI disruption, economic uncertainty, and rising client expectations that are reshaping the consulting profession. Attendees leave with practical guidance on the skills, strategies, and mindsets needed to deliver results in a rapidly shifting advisory landscape.
Thursday, June 25 from 3:45-5:30pm ET
New York City
