Live Webinar
Connecting the Dots: How BTS Built an AI Copilot to Solve Global Support Challenges
Make Al work with your ecosystem, not just in it.
Wednesday, June 24th 2026 1:00 PM ET
Breaking Down Data Silos at BTS
Kick off Day 3 of International Services Week to see how BTS turned fragmented data into a single, intelligent interface. Whether an employee asks, "How does this process work?" or "I'm getting this error, what should I do?", the agent intelligently crawls their entire network to deliver immediate, actionable answers, driving self-service without disrupting localized workflows.
What you’ll learn
Breaking Down Data Silos
How to securely unify knowledge across Slack, Dropbox, shared inboxes, and documentation.
Global Self-Service
Driving independent problem-solving while maintaining standardized processes across multiple regions.
Anatomy of a Query
How the bot instantly translates messy error messages and procedural questions into accurate answers.
You don’t want to miss this
Join Peter Hicks from BTS as he shares the insider journey of designing and deploying an AI-powered support agent built to solve his exact problem.
Complex Enterprise Processes
When navigating complex enterprise processes or troubleshooting sudden errors, finding the right answer often feels like searching for a needle in a digital haystack.
Global Teams
For global teams operating across multiple countries and regions, this friction is multiplied.
Fragmented Silos
Information gets trapped in fragmented silos-scattered across Slack channels, buried in shared inboxes, tucked away in Dropbox folders, or housed on external platforms like Certinia's help website.
Meet Our Speakers
