Thales
Customer Success Story
Thales experiences the game-changing impact of Certinia
Thales CPL struggled to unify their three regional professional services groups. Through Certinia Solution's, the company unified their global professional services on a single platform to drive total data accuracy.
Summary
Thales CPL’s three regional professional service groups ran independently, calling upon disparate systems and processes. Without integration between these systems and Salesforce, the company struggled to compare performance and utilization across business units. Their organization standardized on Certinia Professional Services (PS) Cloud worldwide. With direction from the Certinia services team, Thales CPL is implementing leading best practices throughout their organization. As a result, Thales CPL ensures continuity between opportunity lifecycle management and project lifecycle management, even as it acquires companies.
Bio
Thales Cloud Protection and Licensing (CPL) is a part of the Thales Group delivering advanced data protection and cybersecurity solutions to organizations worldwide. Operating at the forefront of digital security, CPL focuses on establishing trust wherever information is created, shared, or stored.
Industry
Company Size
Enterprise (10,000+ employees)
Results
Certinia empowered Thales CPL to maximize delivery performance while establishing transparency over data and financial health.
The challenge for Thales
Unifying disparate regional workflows
Before utilizing Certinia, Thales CPL’s three regional professional service groups ran independently, calling upon disparate systems and processes.
Their primary pain points were:
- Disconnected workflows: The company's three regional professional services groups operated entirely independently using separate systems isolated from each other.
- Lacking CRM integration: A distinct lack of automated integration between internal delivery applications and Salesforce created operational gaps.
- Unstandardized engagement management: Professional services teams lacked shared corporate methods, making it difficult to establish consistent expectations for project engagement.
- Fragmented financial reporting: Disjointed data tracking processes across regions prevented consistent financial reporting for global projects.
After running other professional services automation, Thales organization standardized on Certinia Professional Services (PS) Cloud worldwide and engaged professional services from Certinia to assist with configurations.
Certinia PS Cloud drives the highest levels of data quality across our professional services and higher levels of performance from our resources.
How Certinia helps Thales
Driving global consistency and improvement
Partnering with Certinia services team, Thales CPL implemented industry best practices worldwide to establish an operational framework across all divisions. By replacing fragmented tracking methods with a unified approach, the organization gained absolute visibility into global project health, resource management, and delivery milestones.
Project lifecycle continuity
By deploying Certinia PS Cloud, Thales CPL ensures complete continuity between lifecycle management and project delivery. This unified environment keeps critical business data connected and consistent, even as the corporation acquires new companies.
Global structural discipline with regional flexibility
While Thales CPL successfully enforces a single, standard professional services discipline globally, individual business units retain local autonomy. Regional teams have the flexibility to structure their localized practices to meet specific client needs.
Cross-departmental optimization
Now that the corporation considers Certinia PS Cloud an essential application, additional departments are actively adopting it. This cross-functional expansion allows teams to improve their own project management capabilities.
Certinia's impact on Thales
- Certinia PS Cloud Automatically detects delivery issues like incorrect resource assignments or improper project pricing.
- Allows for absolute confidence in the accuracy of project tracking data and automated operational reports.
- A centralized data quality dashboard tracks critical administration indicators, allowing management to compare regional performance across business units effortlessly.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
