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Certinia Unveils the System of Action for Services, and the Largest Expansion of Veda AI to Date 

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CUSTOMER SUCCESS PLANS

Your strategic partner in success

Going live is just the beginning of what we can achieve together. Our Customer Success team partners with you to align your technology with your business goals, driving seamless adoption and confident growth. We are here to help you unlock the full potential of your solution, delivering measurable outcomes that support your long-term success.
Compare Success Plans

The Value Thread: Engineering your success

Maximize your investment with a proven framework designed to deliver measurable results at every stage of your journey.

Explore our three-step value approach, then compare our Standard, Premier, and Elite Success Plans to find the ideal level of hands-on support for your business.

Compare Success Plans

Step 1: The blueprint for value

We start by understanding your goals and priorities to build a concrete roadmap. Using industry best practices, we align your business needs with the right processes and establish a clear plan for success before implementation begins.

Step 2: A smooth transition to results

A successful implementation is only part of the equation. We help your team embrace new ways of working through change management, training, and operational readiness, ensuring your team is supported from day one.

Step 3: Continuous value capture

As your business evolves, we help you get more from your solution. Through ongoing reviews and performance assessments, we identify opportunities to improve processes, increase efficiency, and support future growth, expanding your impact over time.

Transform with our Technical Success team

Maximize your ROI and build for the future with our Technical Success team. Serving as the bridge between advanced technology and your strategic goals, our specialists provide the tailored expertise needed to optimize your Certinia environment.

From architectural reviews to feature enablement, we work alongside your team to drive operational readiness. We also guide your Veda AI journey, tailoring intelligent models to your specific enterprise data and workflows to ensure maximum impact. Ultimately, we ensure your platform operates as a high-performance engine designed to scale with your long-term growth.

Note: Technical Success engagements are available on our Premier and Elite Success Plans.

Explore Technical Success Offerings

Compare Success Plans

Choose the level of partnership that fits your needs.

  Navigator Program Level Standard Premier Elite*
Pricing   Included Contact AE/CSM Contact AE/CSM
Support Access 12×5 24×7 (P1 & P2 Issues) 24×7 (P1 & P2 Issues)
Response Times 2 business days

P1: 1 hour
P2: 2 hours
P3: 6 hours

P1: 1 hour
P2: 2 hours
P3: 6 hours
Community Access Included for all users Included for all users Included for all users
Support Users 5 10 25
Technical Success   N/A 5 engagements per year 20 engagements per year
Exclusive to Elite Named Technical Lead N/A N/A Targeted at 8 hours per week
(400 hours per year)
Product Roadmap Alignment N/A N/A up to 2 dedicated sessions
per year

*Navigator Elite Success Plan has specific eligibility requirements. Please contact your account executive for details.

Existing Certinia customers can log in to the Certinia Community to access comprehensive descriptions of our technical support services.

Run your services business with clarity, speed, and confidence

See how the Certinia PSA suite and Veda work together to connect your entire lifecycle—and make every step smarter.
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