CERTINIA PROFESSIONAL SERVICES
Driving business value with AI and proven expertise
Achieve lasting success with a partnership built on innovation. Certinia Professional Services leverages our proven methodology and deep product knowledge—now supercharged by Veda—to expedite your time-to-value. Our core experts work hand-in-hand with a global network of Certified Partners to deliver tailored, scalable solutions that maximize your operational agility, drive user adoption, and ensure your long-term customer success.
A lifecycle of value
Whether you are starting your journey or looking to innovate further, our services are designed to support you at every stage.
Strategize
We bridge the gap from strategy to execution. In this 4-8 week collaborative phase, we refine your roadmap, benefits, and costs, introducing maturity models and platform standards to define your future operational state.
Implement
We focus on rapid time-to-value. By applying our leading practices, we ensure your deployment is structured to meet your specific needs, whether that is a phased implementation or a single deployment.
Optimize
We work with you to ensure you maximize value and achieve high user adoption. We help you activate new features as they are released—including embedded generative AI and Certinia Agents—to continually innovate.
Scale
As your business maturity grows, we are here to scale. We partner with you to deploy new Certinia solutions on top of your existing foundations, ensuring you realize more value over time.
Strategize
We bridge the gap from strategy to execution. In this 4-8 week collaborative phase, we refine your roadmap, benefits, and costs, introducing maturity models and platform standards to define your future operational state.
Implement
We focus on rapid time-to-value. By applying our leading practices, we ensure your deployment is structured to meet your specific needs, whether that is a phased implementation or a single deployment.
Optimize
We work with you to ensure you maximize value and achieve high user adoption. We help you activate new features as they are released—including embedded generative AI and Certinia Agents—to continually innovate.
Scale
As your business maturity grows, we are here to scale. We partner with you to deploy new Certinia solutions on top of your existing foundations, ensuring you realize more value over time.
Pathfinder: Our blueprint for certainty
Pathfinder is a proven implementation methodology based on hundreds of successful go-lives. Our experience and resources bridge the gap between technical setup and long-term business growth.
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%
faster implementation cycles with Pathfinder
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%
higher user adoption rates post-launch
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%
alignment between business goals and system design
*Based on Certinia internal project data and customer success benchmarks
Proven value. Real results.
See how leading organizations partner with Certinia Professional Services to accelerate time-to-value, boost user adoption, and drive long-term business growth.
Our implementation and go-live was a success. It was great working with the Certinia team. The introduction of Certinia significantly improved our operations and had a positive effect on our organization.
— Stephanie Banhart, Manager, Finance-Billings, DocuSign
The Certinia PS Cloud implementation has been very well received because everyone feels more in control and empowered knowing we can track our KPIs, generate reports within minutes instead of days and work effectively with data just a click away.
— Jen Atkins, Business Strategy & Operations Manager, Celonis
The Certinia team took the time to understand our vision and we developed a trusting relationship with the team. Certinia PS Cloud will help us realise our multi-year growth plans to deliver the highest levels of customer and staff experiences.
— Matthew Salter, Professional Services Director, Idox
Add-on services
In addition to your Success Plan entitlements, we offer a number of add-on services made available for purchase so you can truly customize your success plan to your needs. Please reach out to your Account Executive or Customer Success Manager to review any of these plans in more detail.
Run your services business with clarity, speed, and confidence
See how the Certinia PSA suite and Veda work together to connect your entire lifecycle—and make every step smarter.
