Support & Services Overview
Guiding, accelerating, and ensuring your success
Certinia is the fastest and surest way to deliver your expected business outcomes. From initial implementation to ongoing education and strategic consulting, we provide expert services and tailored support to help you unlock the full value of your Certinia investment and achieve your business goals.
Our core philosophy
70% of digital transformations fail to deliver promised outcomes. Our guiding principles help you maximize your investment and achieve your business outcomes. By combining deep domain expertise with data-driven analysis, we help you shift to an insights-led approach that delivers measurable value from the start.
Engineer value from day zero
We collaborate with you to define and quantify your expected business outcomes before you sign.
Govern to value during implementation
We embed your value objectives directly into project governance to ensure we deliver on every promise.
Track and measure what matters
Our success plans provide the ongoing framework and tracking you need to achieve your specific business outcomes.
Real results built on real partnership
Discover how leading global brands leverage Certinia implementation expertise, support, and strategic guidance to transform their operations and drive measurable business value.
By taking advantage of best-practice advice from Certinia experts on utilization, forecasting revenue, and how to better mobilize and manage our business, we unlocked the true value of Certinia PS Cloud.
— David Parry, Vice President, Global Customer Success and Services, Flexera
Thanks to DXC's long, trusted partnership with Certinia, we are now able to manage highly complex resource scenarios for the delivery of services to our clients. Using professional services automation to optimize operational efficiency has consistently delivered the value our clients seek.
— Russell Jules, Chief Digital Officer, DXC
Our 90 day implementation go-live was a success. Deploying Certinia PS Cloud has allowed us to have more accurate forecasts and solve our resource management and sourcing inefficiencies. We now have the ability to slice and analyze the data for historical and future forecasts.
— Shauna Smith, Director of Delivery Operations, Neocol
Tailored support and expertise for every stage
Tap into dedicated resources, specialized teams, and vibrant community channels designed to accelerate time-to-value and guide your ongoing success.
See why Certinia is trusted by 1,400+ customers
Explore case studies from Certinia customers who transformed their services businesses with our industry-leading professional services automation, financial management, and customer success cloud solutions.
