Terrapinn
Customer Success Story
Terrapinn saves over £50,000 annually and cuts month-end reporting time by 62% with Certinia
By replacing legacy systems with Certinia on Salesforce, Terrapinn unified international financial operations, speeding up year-end close cycles by 50%.
Summary
Terrapinn needed to modernise its finance department to sustain rapid business growth. To achieve this, the company unified its order management and accounting workflows with Certinia Financial Management (FM) Cloud. This native platform automatically converts website event bookings into accurate customer invoices and surfaces a real-time dashboard view of the sales pipeline. By connecting these critical business areas, Terrapinn successfully eliminated manual tasks and shortened reporting cycles.
Bio
With offices all over the world, Terrapinn is a market leader in staging large-scale B2B exhibitions and conferences. By bringing people together globally, this company has been sparking ideas, innovations and relationships that have transformed business for over 30 years.
Industry
Company Size
Small (250+ employees)
Results
Moving financial management to Certinia allowed Terrapinn to conquer the manual tax of disconnected systems and drive immediate growth.
The challenge for Terrapinn
Overcoming operational context gaps
Prior to Certinia, while Terrapinn had standardized on Salesforce to power many areas of its business, it also maintained an on-premise SAP instance.
Their primary pain points were:
- Fragmented enterprise software: Maintaining an on-premise ERP instance alongside cloud applications isolated critical operational records.
- Validation loops: Employees found it painful to manually reconcile financial numbers across two completely separate environments.
- Error-prone manual tax: Processing data across multiple handoffs and disconnected spreadsheets frequently introduced financial reporting errors.
- Invoicing workflow bottlenecks: Issuing customer bills was difficult and slow due to disjointed transactional workflows.
- Obscured pipeline clarity: A lack of centralized tracking left the company unable to report on or monitor un-invoiced opportunities.
- Prolonged reporting timelines: Administrative boundaries stretched the month-end close process to eight days and extended year-end audits even further.
To improve operations and utilize the full value of its Salesforce investment, Terrapinn realized a need for immediate change and selected Certinia FM Cloud.
As part of driving business transformation, I led the project to automate our sales, invoicing and booking system. We leveraged Certinia FM Cloud to make this happen, and could not have done it otherwise.
How Certinia helps Terrapinn
Establishing a cloud accounting solution to connect transactions with global financial tracking
Certinia FM Cloud works seamlessly with Terrapinn's cloud-based Salesforce system. These unified systems provide a single reporting engine that enables company leaders to easily access accurate, up-to-date information. These reports empower finance to see invoicing by event and entity, and quickly identify any invoicing problems.
Automated invoice processing
Once customers book an event on Terrapinn's website, sales opportunities are automatically converted into live invoices inside Certinia. This swift transformation allows the company to distribute customer invoices within 24 hours, enhancing buyer satisfaction and removing billing delays.
Streamlined banking integration
The finance department uploads bank statements straight to Certinia to automatically generate, post, and match transactions with client records. This eliminates repetitive data entries and prevents lost revenue opportunities.
Clear pipeline and dashboard visibility
Managing directors enjoy clear visibility into the full operational pipeline via a single consolidated dashboard view. This immediate access empowers staff to address potential issues early and keep business opportunities moving forward steadily.
Accelerated reporting and cost containment
Consolidating operations enables the finance team to close out each month in just three days and complete intense year-end audits in 50% less time. Furthermore, migrating away from legacy SAP delivers a predictable path to efficiency, saving the organization £50,000 to £70,000 annually.
Certinia's impact on Terrapinn
- Terrapinn can confidently make changes to data in Certinia Cloud ERP without affecting numerous spreadsheets.
- Close out each month in just three days and complete year-end audits in 50% less time.
- The company saves £50,000-70,000 annually by migrating from SAP and achieving efficiencies via the cloud-based Certinia solution.
Unify resources, projects, and financials on a Salesforce-native PSA platform
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