Spaulding Ridge

The challenge for Spaulding Ridge

Navigating a complex and evolving business landscape with resource optimization

Before Certinia, Spaulding Ridge struggled to respond quickly to changing project timelines and customer needs. Their main goal was to find a system that could centralize critical business metrics and provide real-time analytics so they would adapt quickly.

Their primary pain points were:

• Difficulties with an ever-changing environment: Spaulding Ridge faced constant changes every day. Tracking resource use and adapting quickly were persistent challenges. Seeing metrics as they changed was crucial. 
• Challenges in resource utilization: Optimizing resource utilization and growing talent were real struggles for the company. Managing global team productivity only added to the challenge, making it harder to track and develop talent from junior to senior levels.
• Lack of sales to services delivery: Even the smallest delay between closing a deal and staffing a project can disrupt timelines and hurt customer experience. Spaulding Ridge faced a two to three-day lag that resulted in frustrated customers who had to wait too long for their projects to kick off.

After an extensive evaluation, Certinia was the clear choice. And since implementing Certinia PS Cloud, they’ve seen significant improvements in resource optimization and faster internal processes.

How Certinia helps Spaulding Ridge

Transforming operations using a unified professional services software

With Certinia’s PSA solution, Spaulding Ridge elevated resource utilization, reacted to change faster, and delivered projects on time—resulting in more efficient operations and stronger customer relationships.

Real-time analytics

Real-time analytics brought the whole team onto the same page, no matter where they were. From forecasting service revenue to tracking project financials, Spaulding Ridge could monitor critical metrics live. This let them quickly adapt as timelines shifted or customer needs changed.

Increased resource utilization

With everything in one system, Spaulding Ridge gained real-time insight into how their people were performing. Tying their learning management system (LMS) to project data let them see how junior talent and senior experts were growing—optimizing resource utilization across the board.

Faster project delivery

Getting the right people on the right projects at the right time is critical. With Certinia’s unified platform, Spaulding Ridge scaled its delivery capabilities within the Salesforce ecosystem.

Certinia's impact on Spaulding Ridge

• Spaulding Ridge achieved immediate improvements in resource allocation consistently meeting target realization rates.
• Trimmed three full days off the sales-to-delivery handoff time.
• Eliminated operational delays for on-time project delivery and higher overall client satisfaction.