SIG
Customer Success Story
Software Improvement Group sees 70% project margin surge and 50% boost in user satisfaction with Certinia
Faced with the limitations of decentralized financial systems during private equity expansion, SIG implemented Certinia solutions to eliminate data silos and establish a single source of truth for global service operations.
Summary
Prior to implementing Certinia, as the Software Improvement Group (SIG) expanded, its fragmented technology stack struggled to handle complex financial and project management needs. To eliminate data silos, the organization deployed Certinia Professional Services (PS) Cloud natively on their Salesforce platform. This transformation established a single source of truth, significantly elevating employee satisfaction.
Bio
Software Improvement Group (SIG) has undergone a remarkable transformation over its 23-year history. Originally established as a spin-off from the University of Amsterdam, SIG began with a team of experts dedicated to assessing software quality related to the Y2K problem.
Industry
Company Size
Small (250+ employees)
Results
By unifying global service operations,Certinia empowered SIG to defeat the manual tax of disconnected software and achieve financial precision.
The challenge for Software Improvement Group
Overcoming a fragmented software ecosystem
Before Certinia, SIG operated on technology with decentralized systems for ERP and accounting. This setup created visibility barriers that hindered the firm's ability to navigate intricate financial and project management requirements.
Their primary pain points were:
- Accelerated scaling pressures: The entry of private equity investment intensified the need for unified, enterprise-grade scalability.
- Fragmented enterprise software: Relying on multiple disparate systems for everyday tracking limited the organization's operational agility.
- Intricate financial barriers: Legacy accounting tools prevented teams from handling complex customer billing tasks cleanly.
- Obscured project visibility: Data silos across separate platforms kept delivery teams from gaining a comprehensive look into project performance.
- Unpredictable margin tracking: Mismatched database records made calculating project margins incredibly difficult and prone to reporting errors.
Realizing that its legacy technology setup blocked future expansion, SIG set out to replace its disconnected infrastructure with a platform-native alternative.
The Certinia platform design surpassed expectations, providing SIG with a solution to plan resources efficiently and accurately forecast revenue, which was severely lacking in our previous ERP and accounting setup.
How Certinia helps Software Improvement Group
Unifying core workflows onto a single Salesforce-native architecture
SIG concentrated on steadily building the quality of its platform, and turned to Certinia’s solutions. This native specialization set SIG apart in the global market, making it an authority on software quality and even prompting government entities to seek their expertise for various projects.
Zero integration friction
SIG selected Certinia PS Cloud because it operates seamlessly inside their existing Salesforce instance. By eliminating the need for complex external integrations, this native architecture served as a major differentiator from competing solutions.
Financial precision
This unified approach streamlined critical financial processes, allowing teams to leverage percentage-of-completion and equal-split revenue recognition methodologies, and boosted employee satisfaction with the system by approximately 50%.
Automated processes for future scaling
Looking ahead, SIG is focused on driving further workflow automation to maximize its long-term scaling potential. This ambitious step reflects the organization's commitment to continuous innovation, ensuring they stay prepared to propel their software quality assessment operations to new heights.
Certinia has allowed us to successfully digitize our entire lead-to-cash process. This results in giving me insights into real-time actuals and reliable forecasts which in turn leads to enhanced data-driven business decisions!
Certinia's impact on Software Improvement Group
- SIG achieved a 70% increase in project margin calculation accuracy, protecting project profitability.
- 50% boost in user satisfaction through improved the daily user experience.
- Certinia provided a single source of truth that digitizes the entire lead-to-cash process.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
