Siemens
Customer Success Story
Siemens standardizes global services initiating 450 monthly projects with Certinia
As rapid growth and acquisitions increased operational complexity, Siemens turned to Certinia to unify services delivery, resource management, and business processes across its global organization.
Summary
After evaluating multiple PSA providers, Siemens selected Certinia for its ability to support a globally standardized services organization while leveraging the power of Salesforce. By implementing Certinia's Professional Services (PS) Cloud Siemens established a unified platform for managing service delivery, resources, and customer engagements across regions. The solution enabled the company to scale efficiently while supporting its broad portfolio of consulting, implementation, learning, and engineering services.
Bio
With a global presence and the broadest software portfolio in the market, Siemens Digital Industries Software empowers companies across industries to optimize designs, efficiently manufacture products, and offer aftermarket services. The company helps clients realize maximum value from Siemens products through Digital Transformation Consulting Services, Implementation Services, Learning Services, and Engineering Services.
Industry
Company Size
Enterprise (10,000+ employees)
Results
Deploying an agile, native architecture empowered Siemens to optimize internal efficiencies and automate complex transactional operations at scale.
The challenge for Siemens
Harmonizing global operations across disconnected systmes and autonomous regional teams
As Siemens expanded its global footprint through organic growth and acquisitions, it needed a way to align regional teams, standardize service delivery processes, and support a growing portfolio of solutions at scale.
Their primary pain points were:
- Autonomous and fragmented regional processes: Disconnected regional divisions operated on separate workflows, complicating global professional services visibility.
- Inflexible legacy automation platforms: The existing on-premise professional services automation system lacked the architecture required to support multiple business models simultaneously.
- Lack of a standardized operational framework: A lack of centralized systems made it difficult to harmonize operations globally on a standard set of core business processes.
- Escalating operational administrative overhead: Managing a globally dispersed workforce across diverse regions strained administrative efficiency and resources.
- Information silos for critial decision making: Scattered operational data made it challenging for emerging lines of business to quickly extract forward-looking trends.
To support continued growth and operational consistency worldwide, Siemens chose Certinia's Salesforce-native platform to unify its services business on a single system.
Since deploying the Certinia platform, we've seen consistent increases in billable utilization and realized project margins enabling us to exceed our margin expansion targets while improving the quality of the services delivered to our clients.
How Certinia helps Siemens
Global process harmonization through native resource and project automation
By implementing Certinia PS Cloud, Siemens initiated a massive digital transformation aimed at standardizing complex business processes on an international scale. The deployment successfully onboarded thousands of cross-functional users, breaking down legacy geographic and departmental barriers to create a frictionless, unified operational framework capable of supporting enterprise-level growth.
Unified process harmonization across global divisions
With users seamlessly onboarded across 30+ regions, Siemens successfully reduced the administrative overhead associated with operating its globally dispersed services business.
Maximizing customer focus and resource value
With seamless, automated processes in place, the company eliminated administrative roadblocks and successfully redeployed valuable services resources to higher value-add activities.
Strategic capacity tracking and predictable engagement staffing
By orchestrating harmonized processes across its multiple services lines, Siemens empowered managers to efficiently craft and staff profitable customer engagements.
Empowering project managers with consolidated data
By providing project managers with consolidated data, Certinia empowers Siemens project managers to quickly make smart business decisions without searching for and manually aggregating data.
Every year that we've been on the Certinia platform, we've seen an increase in our billable utilization. We've seen our project margins improve and that's led to us achieving our margin expansion targets. But probably equally important is that with the efficiency of the platform, our service professionals, namely our projects.
Certinia's impact on Siemens
- With Certinia, Siemens exceeded revenue targets every single year after implemention.
- Processed 1,000 new opportunities and 500 new quotes monthly, allowing Siemens to grow at scale.
- Improved billable utilization by processing 7,000 resource requests every single month.
- Ultimatley Certinia Professional Services Cloud helped the enterprise secure long-term agility with collaborative roadmap planning helping them to progress the growth of the business.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
