Jellyfish

The challenge for Jellyfish

Breaking through the limits of fragmented project systems

As Jellyfish grew its international workforce, its disconnected project management system failed to keep pace with organization’s demands. This fragmentation produced isolation across multiple divisions.

Their primary pain points were:

• Inefficient global scaling: As Jellyfish expanded from 60 people to over 1,200 employees globally, its previous project management software solution  could not keep up.
• Disconnected systems: Project and client information were captured in completely separate systems, creating friction for everyday users.
• Inaccurate revenue forecasting: Because critical business data was highly fragmented, Jellyfish struggled to accurately forecast revenue.
• Obscured project health: Isolated platforms made it hard to determine project status and delivery health for hundreds of clients around the world.
• Lack of automation: The absence of integrated systems restricted efficiency, forcing the company to find a solution with native connectivity.

Reaching a critical turning point, Jellyfish required an enterprise-grade solution equipped with built-in connectivity to keep up with their global workforce.

How Certinia helps Jellyfish

Deploying an enterprise-grade service integration layer

With Certinia’s PSA solution, Jellyfish bridges the operational visibility gap, automating processes from initial lead tracking directly to final billing. Replacing disconnected API integrations, eliminated fragmented workflows and helped Jellyfish gain the agility required to enhance project delivery and scale efficiently.

Native salesforce integration

In contrast to restrictive API integrations offered by other vendors, Certinia is the system of record for all of Jellyfish's client-related processes. This native platform eliminates complex data syncing, ensuring that international teams work within a secure and unified environment.

End-to-end automation

Jellyfish can now automate all of its business processes, connecting everything from initial lead generation to final billing. With just one click, an employee can turn a Salesforce notification into a live, fully structured new project. 

Enhanced client visibility

The platform enables Jellyfish to grant clients direct visibility into project deliverables, upcoming milestones, and budgets. This proactive visibility provides clients assurance that their initiatives are on track. By cultivating trust, Jellyfish strengthens long-term customer partnerships.

Global scalability 

Moving forward, Jellyfish is scaling Certinia to maintain positive momentum. With everyone working consistently around the world, the company expects to see compounding ROI in the coming months and years.

Certinia's impact on Jellyfish

• Certinia eliminated costly manual errors across global operations.
• Established an enterprise-grade solution capable of supporting international scaling and operational consistency.
• Achieved unification across all clients and projects, driving significant, sustainable cost savings for the entire organization.