Hewlett Packard Enterprise
Customer Success Story
Hewlett Packard Enterprise expands global service delivery to 57 countries with Certinia
By deploying Certinia on Salesforce, HPE connected 5,800 global users to achieve 24/7 real-time visibility into service operations.
Summary
Prior to implementing Certinia, HPE’s service request management was done through highly manual worksheets, with no systematic data consolidation or mobility which resulted in teams lacking visibility into projects and assigned resources. By replacing their legacy systems with Certinia Professional Services (PS) and Customer Success (CS) Clouds, HPE now can intelligently track projects from creation to completion. Teams can easily scale project execution and improve customer intelligence by centralizing core data on one platform.
Bio
Hewlett Packard Enterprise (HPE) is a global enterprise delivering comprehensive IT and business services to organizations worldwide. Operating across dozens of countries, HPE focuses on driving seamless execution and high customer satisfaction at an enterprise scale.
Industry
Company Size
Enterprise (10,000+ employees)
Results
Certinia helped HPE maximize resource utilization, accelerate project staffing, and drive rapid system adoption across worldwide teams.
The challenge for Hewlett Packard Enterprise
Overcoming operational silos and manual workflows
Prior to Certinia, HPE's service request management faced major tracking and resource bottlenecks. As the company expanded they realized a need for a unified platform solution.
Their primary pain points were:
- Manual worksheets: Service request management was handled through highly manual worksheets with no systematic data consolidation.
- Limited data mobility: Information was trapped within manual sheets, preventing concise data sharing across global teams.
- Portfolio complexity: Existing processes failed to support r the company's evolving portfolio complexity.
- Lack of visibility: Teams lacked baseline visibility into active projects and assigned resources.
- Fragmented systems: Professional Services relied on several separate systems, requiring HPE to spend valuable time and money moving data around and training users.
To resolve these operational obstacles, HPE sought a unified solution to automate resource tracking and standardize project execution globally.
HPE continues to successfully deploy the new skills management platform within our PSA solution. As of today, we are deriving value across 5,800 users in 57 countries. This is a solid ROI for us as we are increasing resource utilization and improving time to staffing projects.
How Certinia helps Hewlett Packard Enterprise
Implementing Certinia PSA to unify global resource data and streamline project workflows
By moving to Certinia PS Cloud, HPE established a single source of truth for global skills tracking and resource deployment. Bringing everything to one central source successfully eliminated fragmented tracking systems and operational disconnects. HPE gained real-time operational visibility to optimize workforce utilization, quicken project timelines, and scale global project execution.
Automated resource identification
Certinia automates resource matching for HPE's global talent pool. The platform evaluates skills, location, and availability in real time to eliminate manual staffing constraints. This ensures the right experts are deployed instantly, minimizing bench time and accelerating project delivery.
Centralized project execution
Certinia empowers HPE to scale complex projects by consolidating data for operations into a single cloud environment. The result is better operational predictability, sharper financial forecasting, and a 360-degree view of customer engagement.
Seamless mobility and collaboration
Certinia breaks down geographic barriers with mobile-friendly tools and streamlined sign-off workflows. Disparate global teams can easily collaborate and drive projects forward from anywhere. This accelerates approval cycles and keeps leadership tightly aligned with project timelines.
Certinia enables us to consistently deliver standardized and simplified services to our customers.
Certinia's impact on Hewlett Packard Enterprise
- Certinia PS Cloud is successfully scaled across 5,800 users spanning 57 countries.
- HPE delivers consistent and repeatable service execution, directly improving global customer satisfaction.
- Centralized visibility enables the team to increase resource utilization and improve overall time-to-staffing for projects.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
