Govplace

The challenge for Govplace

Fast growth demands more than manual processes

Prior to implementing Certinia, Govplace struggled with disconnected systems that restricted its overall efficiency. This lack of integration created disparities which slowed critical business processes. Without a way to accurately run operations for government entities, the company was quickly losing reliability. 

Their primary pain points were:

• Disparate operating systems: Operating across separate, disconnected systems made it difficult for Govplace to complete its business goals.
• Difficult administration: The previous Microsoft NAV software the company used required excessive maintenance and was too complex for internal teams to administer.
• Restricted executive visibility: Compiling a holistic view of operations was a very difficult task, restricting leadership's ability to make data-driven decisions.
• Complicated departmental handoffs: Disconnects between business units created communication friction and slowed the natural progression of project workflows.
• Pervasive manual tax: The lack of integration forced teams to execute a high volume of manual processes just to accomplish baseline tasks.

Ultimately, the executive team, including the CEO, made the decision based on the input from the SMEs, that it was time for a new solution, Certinia.

How Certinia helps Govplace

Building decision-making confidence with data-driven planning for federal agencies

Govplace’s services division serves as the growth engine of the company, and with Certinia, Govplace has fully automated its project workflows. Time and materials, roles, and services teams now benefit from complete visibility into demand, enabling efficient project staffing through resource requests. Billing milestones, previously handled manually, are now automatically generated, streamlining operations and improving efficiency.

Persona-based workspaces

Govplace implemented tailored Workspaces designed to help various internal teams organize and manage their tasks effectively. Certinia provides Workspaces, including intuitive, persona-based user interfaces customized for specific roles such as resource managers and service executives.

Unified platform collaboration

Fostering alignment across distinct teams and separate departments is easy with Certinia because it is built natively on the Salesforce platform. Internal users have one unified place to monitor core activities from start to finish, regardless of their individual job title. This makes cross-functional teamwork a natural part of daily operations.

Integrated operational visibility

Migrating to a single record has successfully brought regional business units together. For example, accounts receivable specialists can directly collaborate on an invoice right inside an active project to confirm readiness or secure management approvals. Because departments share an identical database, they gain equal visibility into live files, allowing them to support customers in a far more timely fashion.

Certinia's impact on Govplace

• Certinia rapidly deployed a financial report builder within just two weeks to put management metrics directly at the CFO's fingertips.
• Unlocked complete data transparency across the entire enterprise by providing widespread access to dashboards.
• Govplace established a scalable foundation to roll out pipeline-to-revenue forecasting, significantly reducing the manual hours spent by the sales VP and CFO.