Emerald Clinical Trials
Customer Success Story
Emerald Clinical Trials boosts organizational efficiencies by switching from Microsoft Dynamics to Certinia
By replacing disconnected tools with Certinia solutions, the global clinical research organization automated complex financial reporting and eliminated manual workflows across 13 entities.
Summary
Emerald Clinical Trials partnered with Certinia to transition its global financial and project operations onto a modern system. By deploying Certinia Professional Services (PS) Cloud and Financial Managment (FM) Cloud, the organization successfully automated their revenue recognition processes. This shift freed up valuable time for staff by eliminating time-consuming manual workflows across multiple international countries.
Bio
As a clinical research organization (CRO), Emerald Clinical Trials works with clients in the healthcare industry to improve processes and protocols for drug testing, therapeutics, medical device testing, and more.
Industry
Company Size
Large (1,000+ employees)
Results
Centralizing global operations gave Emerald Clinical Trials complete data integrity and massive time savings, enabling rapid commercial expansion.
The challenge for Emerald Clinical Trials
Overcoming data silos and reporting bottlenecks
With project managers operating across 13 entities, the CRO struggled with inconsistent sets of client data. As Emerald Clinical Trials transitioned from a nonprofit to a commercial entity, its reporting requirements changed in a way that Microsoft Dynamics couldn't support.
Their primary pain points were:
- Inconsistent client data: With project managers operating around the world, the CRO struggled with inconsistent sets of client data
- Rigid tools: As Emerald Clinical Trials transitioned their business type, its reporting requirements changed in a way that couldn't be supported by the legacy platform.
- Manual data transfer: The CRO was forced to add steps to key processes and manually transfer data between systems.
- Complex multi-currency tracking: Administrative teams dealt with manual tax calculations when compiling different international entries and managing varying global currencies.
- Fragmented visibility: Operating without a unified record kept leadership from gaining a timely, comprehensive view into project financial health.
To resolve these issues and build a scalable foundation for enterprise transition, Emerald Clinical Trials chose to migrate its entire services and financial organization to Certinia.
By better capturing customer data, we've boosted organizational efficiencies and saved approximately 38 hours per week.
How Certinia helps Emerald Clinical Trials
Unifying Professional Services and Financial Management to drive enterprise growth
Natively built on the Salesforce platform and customized to Emerald Clinical Trials' specifications, Certinia enables an efficient flow of expenses through more unified processes. Emerald Clinical Trials estimates it has saved more than 38 hours each week with Certinia’s solutions helping to reduce accounting workflows.
Automated revenue recognition and expense management
Emerald Clinical Trials now feeds project expenses directly into Certinia on the Salesforce platform, replacing multiple, manual steps with globally automated revenue recognition. With easy access to detailed reporting, the company has significantly reduced manual workloads.
Seamless multi-currency consolidation
Added consolidation in Certinia has enabled Emerald Clinical Trials to better collaborate with clients across multiple countries. Project managers can work in their local currency while headquarters reports in Australian dollars. With a seamless process for reporting in any currency, there's high productivity and customer satisfaction.
Global data integrity for commercial scaling
As Emerald Clinical Trials experiences exponential growth, the time savings it sees with Certinia has been critical. Now all employees across the globe enjoy streamlined processes, easy access to accurate information, and peace of mind that comes with data integrity. Most importantly, Emerald Clinical Trials can supply its customers with supporting evidence on all project spend.
Plus, it's brilliant having a single-entry point for various currencies. I don't see how we could have achieved such dramatic results without Certinia and its team of experts.
Certinia's impact on Emerald Clinical Trials
- Certinia significantly reduced accounting and project manager workloads by 25%.
- Enabled Emerald Clinical Trials to better collaborate with clients across multiple countries and currencies.
- Most importantly, Emerald Clinical Trials can supply its customers with supporting evidence on all project spend.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
