Diabsolut
Customer Success Story
Diabsolut gains 30% revenue growth optimizing resource planning with Certinia
Diabsolut struggled uniting fragmented operational systems onto a single record. Certinia unified company-wide business practices, and unlocked automated visibility for strategic company growth.
Summary
Prior to implementing Certinia, Diabsolut’s business units were managed through a custom PSA solution with disconnected processes. By replacing their systems with Certinia Professional Services (PS) and Customer Success (CS) Clouds, Diabsolut can align both organizations under a single operational standard. Teams can boost resource utilization by 3% and drive 30% revenue growth by centralizing their entire business on one platform.
Bio
Diabsolut struggled with technology debt and fragmented business practices as their business grew. Certinia’s solutions empowered them to grow by uniting operational systems onto a single record unlocking automated visibility.
Products
Industry
Company Size
Small (250+ employees)
Results
Certinia allows Diabsolut to streamline operations, optimize project visibility, and maximize bottom-line returns.
The challenge for Diabsolut
Breaking down data silos and technology debt
Prior to Certinia, Diabsolut’s operations were heavily siloed. One business unit utilized a highly customized PSA, while the other ran an outdated version of Certinia PS Cloud.
Their primary pain points were
- Fragmented operational database: Running separate business units across independent Salesforce instances trapped critical data, restricting cross-team collaboration.
- Technology debt: Relying on a customized professional services automation solution slowed business agility.
- Inconsistent business practices: Disconnected systems forced business divisions to maintain completely separate workflows.
- Restricted visibility: Leadership lacked a single, transparent view of personnel availability, causing administrative delays.
- Delayed invoice payment identification: A lack of integrated customer data obstructed account transparency.
Diabsolut leverages its long track record working with Certinia and its deep business industry expertise to ensure you have the right solution the first time.
Thanks to CS Cloud, we have improved visibility into account billing aging as part of the customer scorecard. This allows us to more accurately identify which customers are likely to have delayed invoice payments. Our invoice aging time has been reduced by over 40% in the past six months, leading to better forecasting and cash flow
How Certinia helps Diabsolut
Unifying global operations on Certinia PSA for end-to-end business visibility.
By running its business on Certinia PS Cloud, Diabsolut established a single source of truth. Unifying its operational systems onto one central platform successfully eliminated fragmented setups and operational silos. As a result, Diabsolut gained the real-time visibility required to optimize resource utilization and scale strategic growth.
Resource management and forecasting
Diabsolut leveraged Certinia to transform its approach to workforce orchestration and deployment. By significantly lowering the time required to map out staffing needs, the organization can now accurately plan its resourcing well in advance of a project's actual start date.
Complete end-to-end visibility
Consolidating disjointed systems into Certinia provided Diabsolut with a comprehensive view of its entire business lifecycle. Operating within a single database allows teams to take full advantage of Salesforce functionality while bringing all critical data into a single tool.
Integrated account health scorecards and optimized cash flow
By adopting Certinia’s systems like CS Cloud alongside PS Cloud, Diabsolut successfully linked day-to-day project execution milestones to customer success metrics. This integration gives account managers real-time visibility into financial health and billing ageing timelines directly on the client scorecard.
I'm happy to say that with Certinia PS Cloud in place, not only have we hit 100% ROI, but with some of these follow-on solutions that we're looking to implement, such as CS Cloud and Services CPQ, we think we're going to at least double or even exceed the ROA objectives.
Certinia's impact on Diabsolut
- Certinia PS Cloud accelerated invoice ageing times by over 40% in six months.
- Diabsolut delivers complete operational visibility, enabling teams to view all project data within a single system.
- Enhanced forecasting clarity empowers project managers to resource plan better and effectively manage staff across multiple projects.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
