Dayforce
Customer Success Story
Dayforce unifies global operations for 2,500 users with Certinia resource management
By replacing disconnected workflows with Certinia on Salesforce, Dayforce connects global teams and streamlines resource planning on one platform.
Summary
Prior to implementing Certinia, Dayforce faced challenges with manual processes and fragmented workflows. Recognizing the need for change, they turned to Certinia’s resource management software built on the Salesforce Platform. By adopting Certinia Professional Services (PS) Cloud, the company established a unified platform that provided full visibility across operations positioning them for sustainable future growth.
Bio
Dayforce is a global provider of Human Capital Management (HCM) cloud solutions focused on helping organizations optimize their workforce operations. As a large enterprise, the company relies on streamlined workflows to manage its vast global specialists.
Industry
Company Size
Enterprise (10,000+ employees)
results
Consolidating operational workflows onto Certinia unlocked real-time project insights and seamless global collaboration.
The challenge for Dayforce
Addressing disconnected systems and scaling issues
Dayforce was set to expand its global operations but faced major roadblocks such as fragmented systems and silos, which restricted full transparency.
Their primary pain points were:
- Data silos and lack of visibility: Data was scattered across various systems. This created barriers for the organization to access critical information.
- Adoption resistance: Employees held on to what they knew and were used to, which created major obstacles as teams resisted adopting new solutions.
- Problems with scalability: Working with various disconnected systems threatened Dayforce's growth and expansion plans. It was difficult for them to implement resource and talent management processes.
- Disjointed systems: Pocket practices and the use of various systems like NetSuite and spreadsheets resulted in inefficiencies and errors that delayed decision-making and reduced productivity.
Dayforce prioritized platform consolidation to build a reliable and standardized system of record, moving its services organization to Certinia PS Cloud.
“My advice to a new customer is to use Certinia PS Cloud’s out-of-the box functionality as much as possible. Take the time for change management.”
How Certinia helps Dayforce
Breaking silos and optimizing resource management brightened Dayforce’s future
Certinia PS Cloud streamlined Dayforce’s resource-related functions into one system, facilitating better resource management across the organization. As a result, Dayforce gained workforce utilization and the ability to scale global operations.
Platform consolidation
When Dayforce embraced Certinia, it integrated seamlessly with their existing Salesforce platform, creating a unified platform for staff and resource management. This smooth consolidation facilitated a consistent stream of information—from project management and time tracking to resource data, availability, and utilization. This integration covered everything from opportunities to billing, providing a 360° view of operations.
Real-time visibility
Although visibility was expected, Dayforce was surprised by how much more efficient they became. The unified platform’s robust resource allocation features provided valuable insights into workforce efficiency. Real-time data on resource availability and project progress sped up decision-making.
Enhanced collaboration
With silos broken down, employees across different teams worked together more fluidly. Their ambassador programs promoted knowledge and skill-sharing, greatly enhancing collaboration across borders and functions.
Skill set tracking
Dayforce was empowered to optimize resource management with comprehensive visibility into resource skills and availability. This allowed for precise project staffing, ensuring the right resources are assigned to the right tasks at the right time. Identifying skill gaps and opportunities for targeted training and development has enhanced overall project delivery and resource utilization.
A whole continuum allows us to have visibility to what's going on in our business, helps us plan capacity, and make better use of blended teams.
Certinia's impact on Dayforce
- Certinia optimized global resource utilization, establishing visibility into schedules for faster, more precise project allocations.
- Empowered customer success self-service cutting down on wait times and driving stronger project outcomes.
- Streamlined instructor scheduling, minimized administrative friction, and accelerated corporate efficiency.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
