Checkit

The challenge for Checkit

Disconnected systems with little visibility

Checkit recognized the critical need for a comprehensive solution to support their end-to-end business operations. The lack of a centralized information source hindered their ability to provide an optimal customer journey.

Their primary pain points were:

• Data value limitations: The company captures significant volumes of customer metrics via automated refrigerator sensors but faces obstacles helping clients easily interpret and extract value from it.
• Spreadsheet dependence: Relying heavily on manual spreadsheets created isolated records that were not easily shared across the business.
• Information silos: Disjointed legacy applications fragmented organizational workflows, and prevented teams from gaining information.
• Obscured cost controls: A lack of clear, centralized insights made it difficult for the finance team to efficiently monitor and manage operating costs.
• Hindered revenue planning: Operating without unification restricted leadership's ability to seamlessly influence billing and revenue tracking.
• Prolonged reporting timelines: Scattered operational information forced the accounting team to navigate a slow, 20-day month-end close process.

After rigorous evaluation of various options, Checkit found the perfect solution with Certinia. This provided the seamless end-to-end platform they sought, connecting all facets of their business operations.

How Certinia helps Checkit 

Establishing an integrated system to unify digital communications with global financial tracking 

Certinia FM Cloud has provided the seamless end-to-end platform Checkit plc sought, connecting all facets of their business operations. The inherent compatibility of Salesforce with Certinia was a compelling factor in the decision. As the implementation took root, the benefits became evident. The unified system bridged departmental silos, enabling a holistic view of their operations. 

Workforce scaling

The centralized cloud system helped Checkit support its expanding international customer base without requiring a significant structural reorganization. Housing operational data in one source of truth plays a pivotal role in maintaining high execution capabilities as the company matures.

Simplified international operations

With a quarter of its business now operating in the U.S., Checkit relies on the system's inherent flexibility to manage cross-border workflows. Transparent data handling enables streamlined processes across continents to support ongoing global expansion plans.

Maximized customer retention

Checkit maintains an impressive customer net retention rate (NRR) of 111% by pairing its core 'land and expand' strategy with long-term partnership cultivation. This robust foundation reliably protects and handles data for major accounts, including the NHS, Grifols, BP, John Lewis Partnership, and Compass.

Accelerated financial closes

Moving financial management to the shared database reduced the month-end close timeline from nearly 20 days down to just nine days. This efficiency gain revolutionized finance workflows, giving teams rapid access to the shared information required to manage costs and optimize billing.

Certinia's impact on Checkit

• Certinia provides a flexible and transparent centralized database that successfully drives cross-border operations across continents.
• Lowered Checkit plc’s corporate month-end close timeline by 55%, dropping it from 20 days down to an impressive 9 days.
• Secured a high customer net retention rate of 111% by unlocking the visibility needed to power a 'land and expand' growth strategy.