Celonis
Customer Success Story
Celonis optimizes 200 billable consultants globally using Certinia
By replacing fragmented tracking tools with Certinia on Salesforce, Celonis gained 24/7 real-time visibility across global services operations to streamline resource delivery.
Summary
Prior to implementing Certinia, Celonis faced challenges with delayed reporting, and limited visibility into resource management. As the company grew, they needed a solution to enhance efficiency and support strategic growth. By adopting Certinia Professional Services (PS) Cloud, Celonis gained real-time insights, optimized resource utilization, and improved forecasting. This enabled their global teams to operate faster and make informed decisions with greater agility.
Bio
Headquartered in Munich and New York City, Celonis is a premier Software company that helps over 5,000 enterprise customers across 20 global offices streamline operations with its advanced mining technology.
Industry
Company Size
Large (1,000+ employees)
Results
By replacing basic tools with real-time tracking through Certinia, Celonis eliminated operational blind spots, unlocking global scalability.
The challenge for Celonis
Navigating growth without a clear resource roadmap
Celonis struggled with basic tools that lacked the functionality needed to effectively manage resources and plan projects. This created data silos, slow reporting, and uninformed decision-making.
Their primary pain points were:
- Insufficient resource management: Without a reliable system to track resource availability and utilization, Celonis couldn’t manage their 200 billable consultants effectively.
- Obstacles in strategic planning: Limited visibility into resource capacity made it difficult for Celonis to plan for future growth and ensure they had the right people at the right time to drive their business forward.
- Bottlenecks from manual processes: Outdated manual processes and basic tools made it nearly impossible to access real-time, accurate data.
- Limited data-driven decision-makingz: Without access to key performance indicators (KPIs), Celonis leadership was forced to make critical business decisions based on incomplete data.
To eliminate these costly inefficiencies, Celonis required Certinia to deliver advanced resource management, unified time tracking, and real-time operational insights.
As a strategy and operations person, I need to keep my finger on the pulse of our capacity and utilization. But that was a nightmare to do with our old system—it could take a week to come up with the data. Now it's immediately available via Certinia PS Cloud.
How Certinia helps Celonis
Employing real-time insights for better resource management
To support its growing organization, Celonis turned to Certinia PS Cloud to unify its operational platforms. This strategic deployment successfully provided teams with a single source of truth. By streamlining these workflows, Celonis empowered its leadership with the data-driven decision-making necessary to maximize utilization and accelerate project delivery.
Enhanced resource management
Celonis gained full visibility into resource utilization and capacity, creating a single source of truth for their operations. They leveraged Certinia’s resource management software to track the availability and allocation of their 200 billable consultants.
Critical data—just clicks away
Certinia’s PSA saved Celonis hours by delivering data in just minutes instead of days. With manual processes eliminated, teams could focus on delivering results for customers.
Analytics for strategic growth
Analytics and financial forecasting capabilities provided Celonis with 360° visibility into resource capacity and upcoming project opportunities. These business insights enabled leadership to confidently plan for future needs.
Transforming processes for growth
Transitioned to a decentralized resource management model. This shift enabled distributed resource allocation based on the project pipeline, rather than relying on a single person.
So this was a complete transformation, and we went with Certinia, because we wanted the flexibility that we could get with the system. I think the most important thing you get from a solution like this is what you get out of it.
Certinia's impact on Celonis
- Certinia's solutions optimized resource use for 200 consultants. Gaining visibility into consultant availability and global distribution.
- Enabled real-time analytics, ensuring the organization always placed the right resources on the right projects at the right time.
- Reduced manual work minimizing time-consuming tasks, freeing delivery teams from operational burdens.
Unify resources, projects, and financials on a Salesforce-native PSA platform
Create high-impact results with data-driven insights. To see Certinia PSA in action, schedule a demo today.
