Live Webinar

AI Adoption in Enterprises & the Services Opportunities

Moving past the agentification hype to uncover the zones of opportunity for services companies in large enterprises

Tuesday, June 23, 2026 1:00 PM ET | 5:00 PM GMT

What does the future hold for services business in an era of agentification?

Despite fears of AI replacing professional services, Deloitte’s market data reveals a massive near-term opportunity. Enterprise clients are struggling to scale AI due to talent, data, security, and cost constraints—and they need partners to bridge the gap. This session reveals Deloitte’s latest market findings, key opportunity zones, and real-world case studies for services firms.

What you’ll learn

Analyze 2026 Market Signals

Review fresh, proprietary findings from Deloitte's 2026 State of GenAI Survey and recent customer success market studies to anchor your strategic planning.

Map the Zones of Opportunity

Pinpoint the exact operational areas where enterprise clients get bogged down so your organization can package and position its expertise effectively.

Deconstruct Key Steps Going Forward

Examine key steps that services companies can take to position themselves for success while addressing unique end client needs.

You don’t want to miss this

As enterprises scale AI adoption, fears of replacement of service providers with agents are arising. However Deloitte’s market data shows that business leaders are approaching AI adoption with concerns that services companies are uniquely positioned to solve and capitalize on

Enterprise adoption of AI

Identifying key trends with respect to AI adoption in large enterprises, the key use cases activated and benefits being seen

Identify the Scaling & Adoption Bottlenecks

Enterprise AI adoption is stalling due to talent, data, security, trust, and cost concerns. Discover the opportunities that present themselves to services organizations in these scenarios

Scaling with Complementary Skills

Moving from isolated pilots to enterprise-wide scale requires deep collaboration. Position your business to deliver the missing strategic expertise clients need.

Meet Our Speakers

Aftab Khanna

Principal Deloitte Consulting

Aftab has 10+ years of experience working with large enterprise companies to design and scale their Go-To-Market strategies & operations. He works closely with executives in GTM functions to visualize and execute on transformation efforts that are underpinned by AI capabilities to drive growth, scale and cost optimization.

Aftab was a founding member of Deloitte's Customer Success practice and continues to work with leaders in post-sales to outline how they can drive adoption, growth and value realization in an AI first world. Aftab has authored multiple publications on behalf of Deloitte outlining the evolving trends in the market related to Customer Success and Services as well as how companies can transform their Go-To-Market to better sell and deliver on their AI capabilities.

In addition to his client work, Aftab leads Deloitte's efforts related to building a community of Chief Customer Officers and Customer Success/Services leaders and bringing them together to share knowledge on an ongoing basis.

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