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Certinia Acquires Moonnox to Power AI-Native Services Delivery

Resource Library

Insights and solutions for your services business
Webinar

How Customer Success can Define, Achieve and Prove Value

Join Certinia's Steve Frost and Salesforce's Phil Nanus to explore how CS teams combine AI efficiency with human expertise for measurable outcomes. Leave with a practical framework to define, achieve, and prove value across the customer journey.
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Solution Brief

Unify Finance, Services, and Success. Make AI Work.

Client retention is the lowest-scoring area for AI impact, at just 2.98 out of 5. Download this short report to see how Certinia ensures you're getting the most from your AI investment by unifying your entire lifecycle on Salesforce.
SPI Report - AI in Professional Services
Research Study

SPI: The Impact of AI on Professional Services

Value Brief

Customer Success Maturity Self-Assessment

Customer Success teams often struggle with fragmented visibility as project delivery data lives in one system, billing in another, and CRM in yet another. Read this short brief to evaluate where your CS team stands today, what maturity looks like in a services context, and how to move up the curve with intention.
News

TheCUBE: Certinia Veda Orchestrating Trusted Digital Labor in Professional Services

TheCUBE examines Certinia's launch of Veda AI and its significance for the next phase of professional services automation. Read on to see what they have to say.
News

TheCUBE: Q&A with Raju Malhotra, Certinia, On the Future of AI in Professional Services

Certinia Chief Product & Technology Officer, Raju Malhotra, sits down with theCUBE and covers how Certinia is thinking about the future of PSA, digital labor, and enterprise AI.
News

Constellation Insights: Certinia Launches Veda AI Agent Suite

Constellation Research recently covered Certinia's launch of Veda AI—an intelligent operations engine comprising a suite of AI agents and actions that sit on top of our professional services automation (PSA) platform. Read on to learn about how Veda delivers governed and deterministic outcomes.
Research Study

Build vs Buy in the Age of Vibe Coding

For decades, the build vs. buy debate has been a defining strategic decision for companies adopting business software. AI-assisted development, commonly known as "vibe coding", is changing the conversation. This white paper examines the build vs buy decision through the lens of AI-assisted development.
Research Study

AI Readiness

AI can revolutionize your business, but it must be deployed strategically. This white paper examines key considerations for deploying AI within your Certinia environment.
Value Brief

Driving Customer Satisfaction through a Single Source of Certainty

30% in annual revenue losses is caused by data silos. Download this short reading to learn how connecting all facets of your organization, backed by a single source of truth, can remedy disconnected data.
Solution Brief

A Single Source of Certainty with Certinia

When you consolidate both your business applications and the customer data generated by those applications, you ensure that all facets of your business are unified and running at peak efficiency. Read this short brief to learn how Certinia can help your business stand strong.
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