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Certinia Unveils the System of Action for Services, and the Largest Expansion of Veda AI to Date 

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Insights and solutions for your services business
Analyst Report

IDC’s SaaS CSAT Award for Professional Services Automation

This IDC findings report highlights Certinia receiving the 2026 SaaS Customer Satisfaction Award for Professional Services Automation (PSA) based on a global benchmark survey evaluating software vendors. It outlines Certinia's above-average satisfaction ratings across vendor, product, and implementation categories while providing broader insights into market spending and value trends within the PSA sector.
Certinia IDC SaaS CSAT Award
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Certinia IDC SaaS CSAT Award
Analyst Report

IDC’s SaaS CSAT Award for Professional Services Automation

This IDC findings report highlights Certinia receiving the 2026 SaaS Customer Satisfaction Award for Professional Services Automation (PSA) based on a global benchmark survey evaluating software vendors. It outlines Certinia's above-average satisfaction ratings across vendor, product, and implementation categories while providing broader insights into market spending and value trends within the PSA sector.
theCUBE conversation
Research Study

Certinia Veda: From Agentic Orchestration to AI-Native Services Deliver

This research brief examines Certinia’s acquisition of Moonnox, expanding Veda into an AI-native services delivery platform. Discover how combining structured data with real-time project context enhances human-guided judgment to improve project outcomes.
certinia-veda-agentic-orchestration-to-ai-native-services-delivery
Research Study

Certinia Veda: From Agentic Orchestration to AI-native Services Delivery

This research brief examines Certinia’s July 2026 acquisition of Moonnox and its significance for expanding Veda’s system of action into AI-native services delivery.
Solution Brief

Unify Finance, Services, and Success. Make AI Work.

Client retention is the lowest-scoring area for AI impact, at just 2.98 out of 5. Download this short report to see how Certinia ensures you're getting the most from your AI investment by unifying your entire lifecycle on Salesforce.
SPI Report - AI in Professional Services
Research Study

SPI: The Impact of AI on Professional Services

Value Brief

Customer Success Maturity Self-Assessment

Customer Success teams often struggle with fragmented visibility as project delivery data lives in one system, billing in another, and CRM in yet another. Read this short brief to evaluate where your CS team stands today, what maturity looks like in a services context, and how to move up the curve with intention.
News

TheCUBE: Certinia Veda Orchestrating Trusted Digital Labor in Professional Services

TheCUBE examines Certinia's launch of Veda AI and its significance for the next phase of professional services automation. Read on to see what they have to say.
News

TheCUBE: Q&A with Raju Malhotra, Certinia, On the Future of AI in Professional Services

Certinia Chief Product & Technology Officer, Raju Malhotra, sits down with theCUBE and covers how Certinia is thinking about the future of PSA, digital labor, and enterprise AI.
News

Constellation Insights: Certinia Launches Veda AI Agent Suite

Constellation Research recently covered Certinia's launch of Veda AI—an intelligent operations engine comprising a suite of AI agents and actions that sit on top of our professional services automation (PSA) platform. Read on to learn about how Veda delivers governed and deterministic outcomes.
Research Study

Build vs Buy in the Age of Vibe Coding

For decades, the build vs. buy debate has been a defining strategic decision for companies adopting business software. AI-assisted development, commonly known as "vibe coding", is changing the conversation. This white paper examines the build vs buy decision through the lens of AI-assisted development.
Research Study

AI Readiness

AI can revolutionize your business, but it must be deployed strategically. This white paper examines key considerations for deploying AI within your Certinia environment.
Value Brief

Driving Customer Satisfaction through a Single Source of Certainty

30% in annual revenue losses is caused by data silos. Download this short reading to learn how connecting all facets of your organization, backed by a single source of truth, can remedy disconnected data.
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