ON-DEMAND WEBINARS

Accelerating with AI, leading with judgment: The new playbook for services excellence

Two on‑demand webinars. One operating blueprint for AI‑powered services. Learn how AI‑driven services operations, agentic architectures, and unified data on Salesforce are closing the gap between AI expectations and day‑to‑day delivery. Hear from leaders at Certinia, IDC, and Diabsolut as they show how services organizations can rewrite project economics, improve margin, and build trusted human‑plus‑AI teams.

Watch the Webinars

A corporate banner featuring three professional headshots side-by-side in circular frames. From left to right: Mickey North Rizza, Group Vice President at IDC; Raju Malhotra, Chief Product & Technology Officer at Certinia; and John Pettifor, SVP of Innovation at Diabsolut.

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EXPERT PANEL SUMMARIES

What you'll learn in these sessions

Move past the hype: Understand why only 11.4% of enterprises are seeing measurable outcomes from AI and how to fix it.

The operational foundation:Learn how unified platforms eliminate siloed data across both sessions to drive speed, scale, and financial efficiency.

Human judgment & agentic AI:Explore how forward-thinking firms combine AI speed with strategic human accountability to build durable client relationships.

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Access both on-demand recordings

Fill out the form to unlock instant, on-demand access to both exclusive panel discussions from International Services Week 2026.

"Thanks to CS Cloud, we have improved visibility into account billing aging as part of the customer scorecard. This allows us to more accurately identify which customers are likely to have delayed invoice payments, as the data is linked to success metrics and project performance in PS Cloud. Our invoice aging time has been reduced by over 40% in the past six months, leading to better forecasting and cash flow."

— Naeem Khalid, Vice President of Customer Success, Diabsolut

Read the Full Story

Only 11.4% of enterprises see measurable AI outcomes. Is your firm part of the rest?

The new playbook for services excellence requires moving past the AI hype and focusing on your underlying operational foundation.

Our breakdown of the 2026 SPI Professional Services Maturity™ Benchmark exposes the exact metrics eroding industry margins and outlines how a unified platform connects pipeline, staffing, and financials to generate real-world ROI.

Read the Blog Post

Only 11.4% of enterprises see measurable AI outcomes. Is your firm part of the rest?

The new playbook for services excellence requires moving past the AI hype and focusing on your underlying operational foundation.

Read the Blog Post