Your success, our mission: Let's maximize your investment
We design our success plans to drive your success
Expert guidance throughout your journey
Choose the success plan that fits your goals. With Certinia support, you'll receive the assistance you need to maximize the benefits of your investment. Our expert team is here to provide the support, coaching, and strategic guidance to help you drive adoption, optimize your use of Certinia, and maximize your return on investment.
Technical Support
User Training
Certinia Community
2025 Holidays
We are committed to providing you with the assistance you need.
Premier and Elite Success Plan customers receive continuous 24/7 critical support case coverage, even during regional holidays observed by our teams. This ensures uninterrupted assistance for your most urgent issues.
For all other support cases, our team will provide assistance during the local business hours of the regions that are in operation. A complete list of observed holidays can be found in the table below.
|
US |
UK |
Australia |
Spain |
|---|---|---|---|
|
Jan 1 |
Jan 1 |
Jan 1 |
Jan 1 |
|
Jan 20 |
Mar 7 |
Jan 27 |
Jan 2 |
|
Feb 17 |
Apr 18 |
Mar 7 |
Jan 6 |
|
Mar 7 |
Apr 21 |
Mar 10 |
Feb 28 |
|
May 26 |
May 5 |
Apr 18 |
Mar 7 |
|
Jun 19 |
May 26 |
Apr 21 |
Apr 17 |
|
Jul 4 |
Aug 8 |
Apr 25 |
Apr 18 |
|
Aug 8 |
Aug 25 |
May 5 |
May 1 |
|
Sep 1 |
Nov 11 |
Jun 2 |
Jun 19 |
|
Nov 27 |
Dec 24 – Jan 1, 2026 |
Jun 9 |
Aug 8 |
|
Nov 28 |
Aug 8 |
Aug 15 |
|
|
Dec 24 – Jan 1, 2026 |
Aug 13 |
Oct 13 |
|
|
Oct 6 |
Dec 1 |
||
|
Oct 6 |
Dec 8 |
||
|
Nov 4 |
Dec 24 – Jan 1, 2026 |
||
|
Dec 24 – Jan 1, 2026 |
Maximize your Salesforce investment with Certinia
