CERTINIA CUSTOMER SUPPORT
Success Plans
Get proactive, expert support whenever you need it, with flexible add-on services designed to scale with your business.
Compare Success Plans
| Navigator Program Level | Standard | Premier | Elite* | |
|---|---|---|---|---|
| Pricing | Included | Contact AE/CSM | Contact AE/CSM | |
| Support | Access | 12×5 | 24×7 (P1 & P2 Issues) | 24×7 (P1 & P2 Issues) |
| Response Times | 2 business days |
P1: 1 hour |
P1: 1 hour |
|
| Community Access | Included for all users | Included for all users | Included for all users | |
| Support Users | 5 | 10 | 25 | |
| Technical Success | N/A | 5 engagements per year | 20 engagements per year | |
| Exclusive to Elite | Named Technical Lead | N/A | N/A | Targeted at 8 hours per week (400 hours per year) |
| Product Roadmap Alignment | N/A | N/A | up to 2 dedicated sessions per year |
|
*Navigator Elite Success Plan has specific eligibility requirements. Please contact your account executive for details.
Existing Certinia customers can log in to the Certinia Community to access comprehensive descriptions of our technical support services.
Add-on services
In addition to your Success Plan entitlements, we offer number of add-on services made available for purchase so you can truly customize your success plan to your needs. Please reach out to your Account Executive or Customer Success Manager to review any of these plans in more detail.
Run your services business with clarity, speed, and confidence
See how the Certinia PSA suite and Veda work together to connect your entire lifecycle—and make every step smarter.
