SALESFORCE-NATIVE SERVICES OPERATIONS ENGINE
Is your team stranded on Gainsight Island?
Trapping CS on an island forces an outdated strategy that fractures the customer journey, introduces data custody risks, and leaves teams unable to prove NRR impact. Discover how a unified GTM engine protects your growth by operating 100% natively on Salesforce. Watch our on-demand webinar to discover how native Salesforce alignment gives you the power to prove your value.
Empowering 1,400+ customers
See how Certinia maximizes customer lifetime value with the Salesforce-native advantage
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| Data Security |
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| Data Integrity & Visibility |
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| AI & Intelligent Automation |
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Audit your integration security
Integration is more than a technical hurdle—it’s a point of failure. When customer data lives outside the Salesforce Trust Domain, you face potential data custody issues, fragmented AI insights, and unnecessary complexity.
Stop managing risk and start eliminating it. Take our comprehensive assessment to evaluate your current setup and discover how a Salesforce-native solution:
- Inherits Salesforce’s enterprise-grade compliance and security standards
- Unifies customer data on a single source of truth
- Lowers TCO and eliminate the need for dedicated resources
- Guarantees stability through every new Salesforce release
Your CS Cloud ROI
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%
increase in NPS scores
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reduction in churn
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increase in renewals and expansion
Expose the true costs of an isolated CS platform
Gainsight pioneered the CSM role, but their siloed strategy has hit a wall. While they bolt acquired AI onto a fragmented data structure, your team is left navigating a permanent context gap that leaves you vulnerable. You shouldn’t have to guess at customer value just because your platform lives in the past.
Are silos stalling your customer time-to-value?
When Gainsight isolates post-sales, your team is left working in a vacuum. Why settle for an island when you can connect the entire journey on one native platform?
Are you gambling with your customer data?
Gainsight’s reliance on APIs for data exchange creates a vulnerable attack surface. Why settle for an integration when you can have a foundation?
Can your department survive intense budget scrutiny?
Operating on an island makes it nearly impossible to trace daily CS milestones to core financial metrics. Certinia unifies your data foundation, so you can confidently defend your charter.
There's a more secure, more efficient way
Certinia Customer Success Cloud collapses the pre-sales and post-sales divide. Running 100% natively on Salesforce replaces isolated monitoring with a unified GTM engine.
- Inherit Salesforce’s enterprise-grade protection automatically
- Unify Sales, Services, Support, and CS on a single customer record
- Connect daily milestones directly to financial metrics
- Leverage existing Salesforce architecture and skills
Get a personalized demo of Certinia Customer Success Cloud today.
Why customer success leaders choose Certinia
“Our biggest challenges were intimately tied together and focused on information management around our customer journey. We needed to build a consistent process and have a single source of truth around everything customer-related.”
— Naeem Khalid, Vice President of Customer Success, Diabsolut
“Every customer success solution has a connector to Salesforce, but Certinia’s Customer Success Cloud is the only one natively built on Salesforce.”
— Jim Roth, President, Customer Success, Salesforce
One platform. No boundaries.
See why industry leaders trust the only Salesforce-native customer success platform to drive predictable outcomes without the risk of external integrations.
