SALESFORCE-NATIVE SERVICES OPERATIONS ENGINE
Is your customer success platform a security risk?
Don’t let a Franken-stack of integrations become your point of failure. Take the assessment today to see how you can eliminate systemic risk and the manual tax of data syncing by running customer success natively on the Salesforce platform.
Empowering 1,400+ customers
Certinia is built directly on Salesforce, not just connected to it
| Feature |
Certinia
|
Gainsight
|
|---|---|---|
| Data Security |
|
|
| Platform Architecture |
|
|
| Data Integrity & Visibility |
|
|
| Operational Simplicity (TCO) |
|
|
| Collaboration |
|
|
Audit your integration security
Integration is more than a technical hurdle—it’s a point of failure. When customer data lives outside the Salesforce Trust Domain, you face potential data custody issues, fragmented AI insights, and unnecessary complexity.
Stop managing risk and start eliminating it. Take our comprehensive assessment to evaluate your current setup and discover how a Salesforce-native solution:
- Inherits Salesforce’s existing enterprise-grade compliance and security standards
- Unifies customer data on a single source of truth
- Lowers TCO and eliminate the need for dedicated resources
- Guarantees stability through every new Salesforce release
Turn customer value into retention and growth
0
%
increase in NPS scores
0
%
increase in margins
0
%
increase in productivity
Stop gambling with your customer data on disconnected platforms
The recent breach in integrated customer success platforms highlights a critical truth: relying on external connections creates unnecessary risk for your most valuable asset. You shouldn’t have to choose between a unified customer journey and a secure infrastructure.
Are you exposed to data drift?
Gainsight’s reliance on APIs for data exchange creates a vulnerable attack surface. When data moves between platforms, risk follows. Why settle for an integration when you can have a foundation?
Is your "single source of truth" a myth?
Fragmented systems require constant, complex ETL (Extract, Transform, Load) processes. This leads to data latency, discrepancies, and a customer health score you can’t actually trust.
Are you paying a complexity tax?
Integrated solutions require dedicated admins to manage brittle connections and manual syncs, driving up your TCO.
There's a more secure, more efficient way
Certinia Customer Success Cloud eliminates systemic risk by being built natively on Salesforce. No APIs, no data movement, no compromises. Just one platform and limitless potential.
- Inherit Salesforce’s enterprise-grade protection automatically. No external connections, no third-party tokens.
- Real-time visibility across sales, services, and finance without the risk of data movement.
- Built on your existing Salesforce architecture. Scale your business with confidence.
- Lower your TCO by leveraging existing Salesforce skills and drive faster time-to-value.
Get a personalized demo of Certinia Customer Success Cloud today.
Why customer success leaders choose Certinia
“Our biggest challenges were intimately tied together and focused on information management around our customer journey. We needed to build a consistent process and have a single source of truth around everything customer-related.”
— Naeem Khalid, Vice President of Customer Success, Diabsolut
“Every customer success solution has a connector to Salesforce, but Certinia’s Customer Success Cloud is the only one natively built on Salesforce.”
— Jim Roth, President, Customer Success, Salesforce
One platform. No boundaries.
See why industry leaders trust the only Salesforce-native customer success platform to drive predictable outcomes without the risk of external integrations.
