Certinia Customer Success Cloud
Is your customer success platform a hidden security risk?
Don't let integrated architecture become your point of failure. Eliminate systemic risk and operational complexity by running Customer Success 100% natively on the secure Salesforce Platform.
Empowering 1,400+ customers
See how Certinia delivers the Salesforce-native Advantage
| Feature |
Certinia Customer Success Cloud |
Gainsight Customer Success |
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| Data Security |
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| Platform Architecture |
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| Data Integrity & Visibility |
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| Operational Simplicity (TCO) |
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| Collaboration |
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Audit your integration security
Integration is more than a technical hurdle—it’s a point of failure. When customer data lives outside the Salesforce Trust Domain, you face potential data custody issues, fragmented AI insights, and unnecessary complexity.
Stop managing risk and start eliminating it. Download our comprehensive checklist to evaluate your current setup and discover how a Salesforce-native solution can:
- Inherit Salesforce’s existing enterprise-grade compliance and security standards
- Unify customer data on a single source of truth
- Lower TCO and eliminate the need for dedicated resources
- Guarantee stability through every new Salesforce release
Why security-focused leaders choose Certinia
Security Inheritance
Your CS data immediately benefits from Salesforce's enterprise-grade security, auditing, and compliance standards. We eliminate reliance on external third-party token management.
Unified Data Model
All customer data lives in one place—right in your Salesforce org—in real-time. This prevents the sensitive data movement and external exposure risks that compromise security.
Seamless Scalability
Built on the same architecture, we scale inherently with your existing instance. No integration points to break or re-engineer with new platform releases.
Lower TCO & Operational Simplicity
Eliminate the administrative overhead and dedicated resources needed for external integrations. Achieve faster time-to-value by leveraging existing Salesforce skills.
Organizations using Certinia CS Cloud experience results like:
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Increase in NPS scores
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Increase in margins
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Increase in productivity
Stop trusting your most valuable asset to brittle, external connections
The recent data theft incident proves that relying on an external, integrated CSP creates a security risk for your most valuable asset: your customer data. You shouldn't have to choose between a unified journey and a secure platform.
- Are you exposed to external security threats? Gainsight's reliance on APIs for data exchange creates a new attack surface, as seen in the recent breach. Data movement equals risk.
- Is your customer view fragmented and unreliable? Fragmented systems require constant, complex data syncing (ETL) between separate databases, risking latency and discrepancy.
- Are you overspending on admin and maintenance? Integrated solutions require dedicated admins to manage brittle integrations, complex configuration, and data syncs, leading to higher TCO.
There's a better, more secure way. Certinia Customer Success Cloud eliminates systemic risk by being built directly on the Salesforce Platform—not just connected to it.
Here’s why industry leaders choose Certinia CS Cloud
“Our biggest challenges were intimately tied together and focused on information management around our customer journey. We needed to build a consistent process and have a single source of truth around everything customer-related.”
- Naeem Khalid
- Vice President of Customer Success
Diabsolut
“Every customer success solution has a connector to Salesforce, but Certinia’s Customer Success Cloud is the only one natively built on Salesforce.”
- Jim Roth
- President, Customer Success
Salesforce
Experience the Certinia Advantage Today
Purpose-built for services. Trusted by industry leaders.
