TPX Impact
CUSTOMER STORY
TPXimpact Unifies 16 Acquired Businesses and Secures 90% Revenue Coverage with Certinia
Driven by an aggressive expansion strategy, TPXimpact moved from fragmented legacy tools to an enterprise-grade operational spine, replacing organizational friction with absolute data clarity.
Summary
Before implementing Certinia, rapid M&A growth left TPXimpact with 16 disparate ways of working and severe data fragmentation that threatened profit margins. By standardizing their lead-to-cash workflow on a unified Salesforce-native PSA platform, the company eliminated critical operational blind spots and positioned itself to confidently scale its workforce.
Bio
TPXimpact is a leading UK-based digital transformation business dedicated to providing modern, high-impact services to central and local government entities. Backed by a powerful team of hundreds of active consultants, they manage high-value, long-term public sector contracts across the EMEA region.
Products
Industry
Company Size
Medium
Results
These sustainable operational improvements have turned unpredictable data into a resilient infrastructure for growth.
Challenges
Navigating the Aftermath of Rapid M&A Expansion
A rapid buy-and-build growth strategy quickly integrated 16 distinct businesses but left leadership with a highly fragmented operational architecture.
- Severe Data Fragmentation: Siloed information across legacy assets created critical operational blind spots and unpredictable business outcomes.
- Inaccurate Forecasting: The absence of a centralized platform made tracking consultant utilization nearly impossible, causing revenue leakage across scoping and billing.
- Operational Friction: Managing 16 entirely different ways of working disrupted consistency across long-term government projects and complicated stakeholder management.
- Growth Anxiety: Leadership faced constant friction regarding the tech stack's capacity, worrying that winning a major new public sector contract might break their manual processes.
- Administrative Burden: Financial operations relied on manual spreadsheets, placing an exhausting administrative load on the finance team during month-end close transitions.
The tipping point arrived when profit warnings and a fragile tech stack made it clear that their manual "machine of operations" could no longer safely sustain their growth.
"Operational anxiety used to cloud our outlook on large-scale engagements, leaving us questioning our ability to scale. Certinia replaced that uncertainty with absolute trust, providing the robust infrastructure to support our growth from hundreds to thousands of employees."
The Solution for TPXimpact
Establishing an Enterprise-Grade Operational Spine
TPXimpact deployed the Salesforce-native PSA platform across its core revenue engines—the Digital Transformation and Manifesto divisions.
Establishing a Single Source of Truth
The company deployed Certinia Professional Services Cloud, Revenue Management, Business Analytics, and Services Estimator simultaneously. This transformation unified their UK-based operations under a single, non-negotiable source of truth. By running natively on Salesforce, they captured absolute data predictability and smoothed out complex stakeholder discussions.
Unifying Lead-to-Cash Workflows
Certinia created a single, continuous workflow from the initial sales opportunity down to final cash collection. The Services Estimator tool dramatically improved the data flow between active delivery teams and the sales cycle. Additionally, external subcontractors can now be dropped directly into the live operational workflow, allowing managers to efficiently track delivery and resource capacity in real time.
Optimizing Commercial Performance
Replacing fragile spreadsheets with automated enterprise PSA software gave leadership deep visibility into project cost overruns and consultant utilization. Standardizing time and cost loading directly on the platform automatically eased the administrative burden on the finance team during month-end close transitions. This centralized visibility has optimized gross margins and accelerated overall time-to-revenue.
Impact
Unlocking High-Growth Confidence: Leadership can now confidently accept large-scale public sector engagements, knowing the operating system safely supports scaling from hundreds to thousands of employees.
Industrialized Operational Efficiency: The business has successfully transitioned from manual, agricultural-style operations to full-scale mechanized automation on a single platform.
Clean Data Foundation for AI: Eliminating legacy systems created a clean, trusted data foundation that readies the enterprise for future on-platform AI agent deployments.
Protected Commercial Margins: Real-time operational data clarity empowers delivery managers to prevent revenue leakage and protect profitability across long-term contracts.
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