Driving global consistency and improvement

Through its advanced data protection and cybersecurity solutions and services, Thales Cloud Protection and Licensing (CPL)–part of the Thales Group–delivers trust wherever information is created, shared or stored.

Thales CPL’s three regional professional service groups ran independently, calling upon disparate systems and processes. Without integration between these systems and Salesforce–and lack of standardized management of engagements, financial reporting, and key performance indicators–the company struggled to compare performance and utilization across business units.

Their organization standardized on Certinia Professional Services (PS) Cloud worldwide and engaged professional services from Certinia to assist with configurations. With direction from the Certinia services team, Thales CPL is implementing leading best practices throughout their organization. As a result, Thales CPL ensures continuity between opportunity lifecycle management and project lifecycle management, even as it acquires companies.

While Thales CPL now enforces a single professional services discipline using Certinia PS Cloud, business units enjoy the flexibility to structure their practices and regions as needed. Now that the company considers Certinia PS Cloud a mission-critical system, additional departments are adopting it to improve their project management.

With all project data managed in Certinia PS Cloud, the company can automatically detect project anomalies, such as whether the wrong resource was assigned or a fixed price was assigned to a time-and-materials project. Plus, everyone is confident in the accuracy of project data and reports. A data quality dashboard tracks key quality indicators in project administration, making it easy to compare regional performance.