Success plans
We’re driven by customer success
If you ever need help or have questions about your system, we make sure you get well-informed, proactive support from the Certinia team. You can also choose to customize your account with add-on services.
Compare Success Plans
| Navigator Program Level | Standard | Premier | Elite* | |
|---|---|---|---|---|
| Pricing | Included | Contact AE/CSM | Contact AE/CSM | |
| Support | Access | 12×5 | 24×7 (P1 & P2 Issues) | 24×7 (P1 & P2 Issues) |
| Response Times | 2 business days |
P1: 1 hour |
P1: 1 hour |
|
| Community Access | Included for all users | Included for all users | Included for all users | |
| Support Users | 5 | 10 | 25 | |
| Technical Success | 5 engagements per year | 20 engagements per year | ||
| Exclusive to Elite | Named Technical Lead | Targeted at 8 hours per week (400 hours per year) |
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| Product Roadmap Alignment | up to 2 dedicated sessions per year |
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* The Navigator Elite Success Plan has specific eligibility requirements. Please contact your account executive for details.
Existing Certinia customers can log in to the Certinia Community to access comprehensive descriptions of our technical support services.
Add-on services
In addition to your Success Plan entitlements, we offer number of add-on services made available for purchase so you can truly customize your success plan to your needs. Please reach out to your Account Executive or Customer Success Manager to review any of these plans in more detail.
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