Upcoming Events

In the high-stakes world of clinical research, relying on a web of manual spreadsheets isn’t just an administrative burden - it’s a drain on your margins and your sponsor relationships. Join Certinia and CLD Partners for an exclusive webinar designed specifically for clinical research organization (CRO) leaders who are ready to trade “heroic manual efforts” for real-time operational excellence.

 

When sales, services, and success operate in silos, the customer journey fractures: time-to-value slips, milestones go unmet, and churn that should have been preventable becomes inevitable.

 

Instead of having CSMs dive in for heroic last-minute saves, your company should be focused on outcome continuity.

 

In this session, Todd Kisaberth, Chief Customer Officer, and Steve Frost, Head of Industry & Executive Advisory, Customer Success at Certinia, share how Certinia's own go-to-market teams made that shift, and what it meant for their customers' time-to-value.