Upcoming Events

Customer success leaders are navigating a high-stakes balance: protecting critical data while proving measurable business value. When your data is scattered across siloed tools, proving ROI to a skeptical C-suite becomes nearly impossible. We’re cutting through the complexity to show you how to solve your biggest daily headaches.

Join Certinia’s Steve Frost and Will Spice to explore how a Salesforce-native approach replaces architectural complexity with clarity. Learn how a unified platform eliminates external exposure and delivers the single source of truth you need to see—and trust—the strategic value your team drives.

Join Certinia for an exclusive breakfast briefing in London focused on moving beyond AI hype to real, measurable value. As services leaders shift from quick wins to long-term impact, this session explores how data, discipline, and benchmarking define the next phase of maturity.

Co-hosted by Connor Budden, Global Director at Service Performance Insight (SPI), we’ll unpack how High Performing Organisations use benchmarking insights to strengthen foundations, eliminate blind spots and turn operational data into a competitive advantage.

Private Dining Room, The Ivy Tower Bridge, London.

Join us at Agentforce World Tour D.C. to see how Certinia leverages Agentforce to unify people, work, and data. Discover how to streamline your services lifecycle, boost win rates, and elevate both customer and employee satisfaction.

Walter E. Washington Convention Center
801 Allen Y. Lew Place NW, Washington, DC 20001

Convene
311 W Monroe Ave, Chicago, IL 60606

Join us at Certinia Live 2026: London to see how we bridge the gap between AI potential and operational excellence to protect your margins and deliver value with certainty. Discover how to move beyond the buzzwords to master our latest Spring Release features, gain a practical roadmap for predictive growth, and build a bulletproof ROI blueprint for your organization. Whether you already partner with us or are looking for new ways to lead in an AI-driven market, this event is designed for you.

Convene
22 Bishopsgate, London EC2N 4BQ