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    Customer Success Story

    Diabsolut optimizes resource planning with Certinia Professional Services Cloud

    "Thanks to CS Cloud, we have improved visibility into account billing aging as part of the customer scorecard. This allows us to more accurately identify which customers are likely to have delayed invoice payments, as the data is linked to success metrics and project performance in PS Cloud. Our invoice aging time has been reduced by over 40% in the past six months, leading to better forecasting and cash flow."

    Naeem Khalid, Vice President of Customer Success, Diabsolut
    Diabsolut solution consulting and implementation partner - Certinia customer success story - video thumbnail

    Diabsolut is a seasoned solution consulting and implementation partner. Their expertise goes beyond the basics. Their certified professionals bring strong cross-functional experience and knowledge in the design and deployment of Salesforce’s products, from the straightforward to the highly complex.

    Diabsolut leverages its long track record working with Certinia and its deep business domain expertise to ensure you have the right solution the first time.

    Rachel Chand, Director, Professional Services

    Rachel leads a team of project managers, solution architects, business analysts, and developers across the Salesforce and Certinia practices to ensure on-time and high-quality delivery of services and products to customers.

    Nana Gregg, Senior Solutions Architect

    Nana’s primary responsibilities include overseeing the overall architecture and design, offering expert product knowledge and guidance, delivering professional support to customers, coaching and developing team members, nurturing client relationships, and managing the client care process, as well as developing, implementing, and supporting complex solutions.

    Naeem Khalid, Vice President of Customer Success at Diabsolut

    Naeem's role is to build and lead Diabsolut’s Customer Success team, focusing on driving successful client outcomes, fostering account growth, and ensuring positive customer experiences.

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