IDC MarketScape for AI-Enabled PSA Applications
AI is Essential for Project-Centric Service Organizations
AI is quickly changing enterprise application purchases, and Professional Services Automation (PSA) software is at the core of this change.
The IDC MarketScape: Worldwide AI-Enabled PSA Applications 2025-2026 Vendor Assessment confirms, “AI is quickly changing enterprise application purchases, and professional services automation (PSA) software is at the core of this change. IDC's May 2025 SaaSPath Survey finds 48% of organizations plan to invest in AI-powered PSA applications, while 22% plan to replace their current PSA applications if generative AI (GenAI) is not included in the next release. In addition, 19.5% in the same survey noted they will renew with the same vendor if GenAI is included in the next release.”
Download the excerpt to learn more!
Certinia named a Leader in IDC MarketScape AI-enabled PSA Applications
This year, the comprehensive assessment named Certinia a Leader in AI-enabled PSA. Download the free excerpt to see why Certinia is positioned as a Leader and how our strengths lie in:
- Visibility and AI enablement
- Built for the future
- Product road map
IDC MarketScape: Worldwide AI-Enabled PSA Applications 2025-2026 Vendor Assessment, #US50655623e, December 2025
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3–5–year timeframe. Supplier market share is represented by the size of the icons.