2026 Gartner Magic Quadrant for Customer Success Platforms
Download your complimentary copy of the Gartner® Magic Quadrant™ for Customer Success Platforms. See why Certinia has been named a Visionary based on ability to execute and completeness of vision.
Empowering 1,400+ customers
What to look for in a modern Customer Success Platform
Download the report for:
Expert perspectives on the evolving Customer Success market
Critical analysis of vendor capabilities
Latest developments and trends in Customer Success technology
Gartner, Magic Quadrant for Customer Success Management Platforms, 19 October 2026, Michael Maziarka Et Al.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Magic Quadrant are a trademark of Gartner, Inc., and/or its affiliates.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Certinia.
First-ever Visionary placement
This is Certinia’s first-ever evaluation in the Gartner Magic Quadrant for Customer Success Management Platforms. We believe the Visionary placement reflects Certinia’s ongoing work to unify sales, services, and customer success and power them with Agentic AI capabilities to drive net revenue retention.
