IT HARDWARE
Accelerate success from implementation to renewal
Certinia helps IT hardware firms unify services and success on a single platform to accelerate profitable growth from purchase to renewal.
Empowering 1,400+ customers
Certinia helps IT Hardware firms address these critical challenges
Fragmented project and resource management
Streamline execution and improve coordination across the full customer lifecycle.
- Centralize account visibility and execute faster
- Align services and success to product lifecycles
- Boost agility across OEM and ODM ecosystems
Inaccurate forecasting and profitability gaps
Tie account and project performance to financial outcomes with real-time, connected insight.
- Connect pipeline, delivery, and cost structures
- Align projects to profitability in real time
- Forecast with confidence
Disconnected customer and device data
Gain a unified view of product usage and customer health to drive smarter engagement.
- Unify customer, product, and usage data
- Track lifecycle health in real time
- Engage customers with smarter, more strategic support
Manual billing and revenue models
Eliminate complexity and accelerate revenue with automated, scalable billing processes.
- Automate complex billing scenarios
- Ensure compliance with evolving standards
- Help firms scale without sacrificing quality
Fragmented project and resource management
Streamline execution and improve coordination across the full customer lifecycle.
- Centralize account visibility and execute faster
- Align services and success to product lifecycles
- Boost agility across OEM and ODM ecosystems
Inaccurate forecasting and profitability gaps
Tie account and project performance to financial outcomes with real-time, connected insight.
- Connect pipeline, delivery, and cost structures
- Align projects to profitability in real time
- Forecast with confidence
Disconnected customer and device data
Gain a unified view of product usage and customer health to drive smarter engagement.
- Unify customer, product, and usage data
- Track lifecycle health in real time
- Engage customers with smarter, more strategic support
Manual billing and revenue models
Eliminate complexity and accelerate revenue with automated, scalable billing processes.
- Automate complex billing scenarios
- Ensure compliance with evolving standards
- Help firms scale without sacrificing quality
Tangible results. Unrivaled performance.
Solutions built for IT hardware companies
Certinia solutions are purpose-built to help IT hardware leaders navigate the current landscape.
Growth of worldwide AI spending
Firms are investing in AI/ML to boost visibility, drive innovation,improve operational alignment, and activate insights from design to customer success.
Modernizing with cloud and AI
Buyers want cloud-native, AI-powered, secure solutions, pushing high-tech and hardware firms to embed AI and encryption while accelerating time-to-market.
Diversifying supply chains and operations
As firms expand globally, scaling delivery is challenged by shifting demand and supply chain complexity, requiring visibility across sourcing, BOMs, and delivery to stay agile.
New tax and regulatory requirements
Changing global tax rules and regulations require flexible financial systems that automate compliance, manage services contracts, and ensure audit readiness across regions and models.
Explore Certinia’s industry-leading cloud solutions, built natively on Salesforce
Professional Services Cloud
Accelerate project delivery across complex products and services.
- Align teams with product launches, BOMs, sourcing, and field service
- Enable agile execution and centralized resource management
- Scale without losing visibility
Financial Management Cloud
Gain real-time insight into profitability, revenue, and costs.
- Automate billing and revenue recognition
- Ensure global tax compliance
- Support financial scalability at every growth stage
Customer Success Cloud
Track customer health, performance, and PLM on one platform.
- Enable proactive post-sale engagement
- Unify customer, device, and lifecycle data
- Enhance retention across hardware, systems, and models
See what other companies like yours achieve with Certinia
“HPE has continued to successfully deploy the new skills management platform within our PSA solution. As of today, we are deriving value across 5,800 users in 57 countries. This is a solid ROI for us as we are increasing resource utilization and improving time to staffing projects. We see this as a path to greater customer satisfaction and this is always our top priority.”
- Tom Boland
- Senior Director of Global Workforce Management Account Services
Hewlett Packard Enterprise
“Since deploying the Certinia platform, we've seen consistent increases in billable utilization and realized project margins enabling us to exceed our margin expansion targets while improving the quality of the services delivered to our clients.”
- Kurt Kuelz
- Senior Vice President, Global Customer Outcomes
Siemens
Maximize your Salesforce investment with Certinia
See the impact Certinia + Salesforce could have on your services business.
