Four reasons to catch Certinia at Dreamforce 2024

Dreamforce wouldn’t be complete without Certinia taking over Fogo de Chão, where we’re hosting four days packed with insightful sessions, 1:1 meetings, hands-on demos, partner innovations, and abundant networking opportunities to help YOU get the most out of your Dreamforce experience!

From increasing services certainty with AI, to real-world service delivery transformations, product roadmaps, and building a unified, continuous customer journey; we’ve meticulously curated our sessions to help you leverage technology and best practices that will elevate your customer success strategies and maximize profits.

Here are four must-attend sessions we’re hosting during #DF24:

Increasing Services Delivery Certainty with Certinia AI and Analytics

Monday, September 16 from 5-5:30pm 

This session will serve as a practical guide to understanding the impact of AI on your business today. Discover how integrating service estimation, staffing, skills, and project delivery data into a single AI model can transform your operations. Register here!

The Transformation: PwCs Strategic Journey with Certinia

Tuesday, September 17 from 4:30-5pm

Join Certinia CEO DJ Paoni and PwC Managing Directors Amy Richmond and Jason George as they discuss PwC’s transformation to a skills-based organization. Learn about their process, implementation best practices, and desired outcomes. Reserve your spot here! 

The Evolving Role of Customer Success: Driving Revenue Retention and Growth

Wednesday, September 18 from 4-4:45pm

Certinia CEO DJ Paoni, Salesforce President of Customer Success Jim Roth, and Dell SVP of Global Customer Success & Education Services Erica Lambert will discuss the trends and methodologies transforming Customer Success from a reactive service to a proactive revenue engine. Discover the operating models that work and best practices for developing a world-class CS team. This session will fill up quickly, so be sure to RSVP today to save your seat!

The Journey Forward with Raju Malhotra: Certinia’s Product Roadmap Breakfast

Wednesday, September 18 from 7:30-9am

Start day two of Dreamforce with a hearty breakfast and insights from Certinia’s Chief Product & Technology Officer Raju Malhotra as he shares highlights from the recent Summer 2024 release, Certinia’s product roadmap, and his strategic vision for the future of service delivery within the Salesforce ecosystem. The session includes a live audience Q&A. Reserve a spot here!

There’s more! All week of Dreamforce, we’ll be available at the Campground at Booth #1121 for live demos and expert consultations on running your business with more connectivity, agility, and certainty. Schedule a time to meet with us 1-on-1! 

Dreamforce is the perfect place to connect, innovate, and elevate your services or technology business with the latest enhancements to the Salesforce ecosystem. We’re excited to offer these unique opportunities to learn how you can streamline, simplify, and automate your business operations on a unified platform built for growth. We’ll see you in San Francisco!