Certinia Tops IDC MarketScapes for AI-Enabled PSA and PSA ERP

The services economy is noisy. Every vendor claims to revolutionize delivery or offer the "next big thing" in AI. But results speak louder than hype. 

That’s why we are proud to announce Certinia has been named a Leader in two IDC MarketScape reports:

• IDC MarketScape: Worldwide AI-Enabled PSA Applications 2025-2026 Vendor Assessment
  (doc #US50655623, December 2025)
  
  
• IDC MarketScape: Worldwide AI-Enabled PSA ERP Applications 2025-2026 Vendor Assessment
  (doc #US50655323, November 2025)

We believe this dual recognition validates what our customers already know: true certainty comes from a unified platform that connects services, finance, and customer success on a single data model.

"Organizations are embracing AI quickly; however, vendor solutions with AI-enabled PSA and PSA ERP functionality are at the early stages of AI utilization, and 2026 appears to be the year AI will be operationalized. Organizations continue to tell IDC how important AI-enabled processes are to them as they move throughout the services project life cycle. AI-enabled PSA systems bring more efficient and errorless processes; improve visibility into profit margins, change order impact, and resource constraints; and enhance project accounting," said Mickey North Rizza, IDC Group VP, Enterprise Software.

A Leader in AI-Enabled PSA: Orchestrating People & Work

Service delivery isn't what it used to be. You can't run a high-performing services business on spreadsheets or disconnected tools. The IDC MarketScape for Worldwide AI-Enabled PSA Applications noted, “Certinia’s products are built for services organizations that wish to not only transform their project life cycle but also tie into their financials quickly, enhancing performance monitoring. References noted they are very satisfied with the system and intend to use it for the foreseeable AI world future.”

We believe this validates our core strategy: demand-side resourcing that connects the promise of the sale to the reality of delivery. By aligning resource capacity with actual demand, we help organizations stop guessing and start orchestrating. 

The report also noted “visibility and AI enablement” as a strength for the company: “Certinia’s products bring visibility of all data across organizations. References noted that the vast data visibility, coupled with AI, is changing the way they do their business, bringing more insights quickly while simplifying the interactions with employees.”

A Leader in PSA ERP: Driving Sustainable Growth

Growth requires capital efficiency. The IDC MarketScape for Worldwide AI-Enabled PSA ERP Applications noted, “IDC recognizes enterprise software vendors that bring the ERP component together with their PSA functionality can actually help the buying organization with a better investment overall, as long as their AI functionality is meeting the right criteria.” When finance and ops see the same data, you stop guessing and start growing.

The IDC MarketScape added, “Moreover, by adding Certinia Customer Success (CS) Cloud, services firms can see what they’ve sold, what they’ve been paid, and manage the customer relationship with success plans, playbooks, and a unified view of customer health — all from within the same customer record. Together, Certinia PS Cloud and FM Cloud create a significant view of the services business from employee resources, project tracking and management, and financial performance.”

A Leader in the Future of Work with AI

We aim to deliver actionable AI that drives margins, improves productivity, and reduces risk. The report noted, “Certinia’s AI strategy is tied with its platform Salesforce. In addition, Certinia has agents in the field, offering predictive AI solutions and an AI product road map that continues to deliver AI enablement for customers.”

"We have entered the era of agents, where the ability to orchestrate human talent alongside digital labor will define the next generation of services leaders,” said DJ Paoni, CEO at Certinia. “We believe this recognition from the IDC MarketScapes confirms that the next wave of performance will come from a shared and intelligent platform. By unifying services and finance natively on Salesforce, we are giving our customers the certainty to scale, adapt, and deliver value no matter how the industry evolves.”

We are charting the path toward Autonomous PSA by deploying AI for every role in a professional services organization (PSO). Our solutions currently deliver a layered strategy of predictive insights, generative AI assistance, and autonomous AI agents embedded directly into the flow of work. These tools strip away information overload, increasing productivity so your staff can focus on the high-value work that drives margin and revenue. We are moving beyond simple automation to a true hybrid workforce where AI agents work alongside your people — with more AI innovation to come in every Certinia release. As IDC observed, our roadmap is 'filled with AI functionality well into 2027.' We are committed to embedding this power into every capability, enabling PSOs to maximize the impact of their resources and drive sustainable growth.​​

Go Behind the Rankings

Get the specific data behind our leadership positions. Read the detailed breakdown for these reports:

IDC MarketScape: Worldwide AI-Enabled PSA Applications 2025-2026 Vendor Assessment (doc #US50655623, December 2025)

IDC MarketScape: Worldwide AI-Enabled PSA ERP Applications 2025-2026 Vendor Assessment (doc #US50655323, November 2025)

Then, see the platform in action: discover how Certinia unifies service delivery, finance, and customer success to help you deliver more customer value with certainty.