Certinia, PwC, and Salesforce Strengthen Alliance with Expanded PS Cloud Deployment

Today, we are celebrating a significant step forward in our alliance with PwC and Salesforce and demonstrating how joint innovation can transform global professional services organizations. At PwC, more than 100,000 users are now live on Certinia’s PS Cloud, powered by Salesforce — one example of the scale and impact this partnership can deliver.

This achievement not only reflects PwC’s ongoing investment in scaling its delivery capabilities across its global consulting practice, it’s also a significant step forward in our mission to help large, geographically dispersed services teams improve how they operate and deliver.

One Platform, Global Visibility

Certinia and PwC recently developed a joint staffing and deployment solution, providing PwC’s teams with a single platform for managing resources worldwide. This unified approach digitizes and standardizes how talent is aligned with client demand across geographies and service lines.

With increased visibility across teams and regions, PwC can now make faster, smarter decisions about staffing and deployment that directly benefit clients. Forrester Research found that high-maturity services firms that orchestrate people, work, and outcomes with a Professional Services Automation (PSA) platform see 74% higher customer satisfaction and 69% higher client retention. For an organization with PwC’s scale and reach, the ability to operate seamlessly across borders is a powerful advantage.

Strengthening a Strategic Partnership

In working together with PwC and Salesforce, we’ve been able to help companies with large and geographically dispersed services teams transform the way they run their organizations. By combining PwC’s deep Salesforce advisory experience with Certinia’s leading Professional Services and Customer Success management solutions, we’re expanding the possibilities for clients — strengthening joint capabilities and unlocking new ways to deliver measurable business outcomes.

This collaboration showcases the power of the Salesforce ecosystem, creating opportunities for organizations to accelerate platform adoption, achieve greater efficiency, and drive stronger customer and business impact.

It’s the kind of win-win-win outcome that happens when strategy, execution, and ecosystem alignment all come together.

A Foundation for Continued Innovation

This collaboration also provides a blueprint for how large professional services organizations can digitize and standardize operations: improving efficiency today, and laying the foundation for continuous innovation tomorrow.

We’re excited to bring these capabilities to the broader market and help organizations run their services businesses smarter, faster, and with greater certainty.

Headed to Dreamforce? Certinia is hosting insightful expert-led sessions, 1:1 meetings, hands-on demos, partner innovations, and plenty of networking opportunities to help you get the most out of your experience. 

Don’t miss PwC’s Managing Director Amy Richmond, as she shares how the organization successfully scaled to thousands of users on PS Cloud, and dives into the “how” behind their implementation journey - from change management and global rollout to real-time talent alignment and demand forecasting. Register today!